Job Title
Deskside Support Technician – Level 2
Contract Type
Contract (3–6 months, with possible extension)
Start Date
Monday, 23 February 2026
Location
GB-ESS – Chelmsford
(On-site)
Pay Rate
£150 per day
Technician Skill Level
Level 2
Role Overview
We are seeking a skilled and customer-focused Deskside Support Technician (Level 2) to provide on-site technical support for end-user devices. The role involves resolving hardware and basic software issues, delivering high-quality client-facing support, and ensuring efficient handling of service requests in line with defined procedures.
Services in Scope
- Deskside support for:
- PCs
- Laptops
- Phones
- Peripheral devices
- Software
Key Responsibilities
- Resolving hardware and basic software issues.
- Providing client-facing support with strong communication and professionalism.
- Preparing, installing, and configuring end-user devices.
- Performing service tasks within defined procedures.
- Supporting equipment disposal and decommissioning processes.
- Documenting work performed and updating ticketing systems.
- Providing feedback on technical processes to support efficiency improvements.
·
Required Skills & Experience
- Working technical knowledge in order to address service work orders for PCs, laptops, phones, peripherals.
- Client-facing soft skills. • Strong verbal and written communication skills.
- Ability to apply intermediate-level knowledge in the field
- Works on problems/projects of moderately medium-complex scope.
- Exercises independent judgment within defined practices and procedures.
- Evaluates unique circumstances and makes recommendations.
- Typically 2–3 years of experience.
- Ability to provide disposal services. • Able to independently problem-solve.
- Able to provide feedback on new technical processes to help drive efficiency.
- No OEM certifications required Languages
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Job Profile