Job Title: Level 2 Desktop Support Technician
Location: Minneapolis, MN (On-site/Hybrid as required)
Contract Type: 6+ months
Rate: $300/day
Job Summary:
We are seeking a skilled Level 2 Desktop Support Technician to provide technical support to end-users, troubleshoot hardware and software issues, and ensure smooth operation of IT systems. The role requires strong problem-solving skills, excellent communication, and the ability to work independently in a fast-paced environment.
Key Responsibilities:
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Provide L2 support for desktop, laptop, and peripheral devices.
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Troubleshoot and resolve Windows OS, Microsoft Office, and application issues.
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Install, configure, and maintain hardware and software for end-users.
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Support Active Directory, user account management, and permissions.
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Assist with remote support and ticketing systems (e.g., ServiceNow, Jira).
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Collaborate with L1 support and escalate complex issues to L3/IT teams.
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Maintain documentation of incidents, solutions, and procedures.
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Participate in IT projects, system upgrades, and deployments as needed.
Required Skills & Experience:
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2–4 years of experience in desktop/laptop support (L2 level).
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Strong knowledge of Windows 10/11, Microsoft Office 365, and common business applications.
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Experience with Active Directory, Exchange, and network troubleshooting.
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Familiarity with ticketing systems and remote support tools.
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Excellent communication and customer service skills.
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Ability to work independently and manage multiple tasks efficiently.
Preferred:
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CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar certifications.
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Experience with virtualization (VMware, Citrix) or cloud environments.
Additional Information:
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Contract length: 6 months with potential extension.
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Rate: $300/day.
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On-site presence may be required, with occasional hybrid work depending on client requirements.