Linux/Windows Device Support
Location: Minneapolis, Minnesota, USA
Work Mode: Onsite
Support Window: Monday–Friday
Pay of rate :$190 per day
Contract : 12 months
Primary Responsibilities
Linux Device Support
- Procure and order Linux devices.
- Image and configure Linux laptops/workstations.
- Install approximately 10–15 required applications.
- Ship new devices to end users and collect old devices.
- Provide Level 1 and Level 2 hardware/software break-fix support.
- Manage the complete device lifecycle, including inventory and asset tracking.
- Meet agreed Service Level Agreements (SLAs) for response and resolution.
- Work with:
- Bash scripting
- Ansible automation
- AI tools to assist with automation and scripting
- Ability to convert Ansible playbooks into Bash scripts and deploy them using Omnissa Workspace ONE/MDM tools.
Windows Device Support
- Provide deskside ("hands and feet") support for hardware, software, and operating system issues.
- Install and troubleshoot:
- Microsoft 365 (Office 365)
- Outlook
- Excel
- Word
- PowerPoint
- Teams
- OneDrive
- Adobe applications
- Web browsers
- Other business applications using knowledge articles.
- Configure and troubleshoot email.
- Perform device lifecycle management and asset tracking.
- Meet contractual SLA targets.
- Support conference rooms, including setup, troubleshooting, and readiness.
Required Technical Skills
- Linux administration and troubleshooting
- Windows 10/11 support
- Bash scripting
- Ansible
- Omnissa Workspace ONE (or other MDM tools)
- Microsoft 365 administration and troubleshooting
- Hardware diagnostics and break-fix
- Asset and lifecycle management
- Conference room/AV support
- Strong customer support and communication skills
Ideal Candidate Profile
- 2–5+ years of IT desktop support experience.
- Experience supporting both Linux and Windows environments.
- Knowledge of endpoint management and device imaging.
- Ability to troubleshoot both hardware and software issues independently.
- Familiarity with automation, scripting, and AI-assisted workflows.
- Excellent communication, documentation, and customer service skills.
- Experience working within SLA-driven enterprise support environments.
This role combines Linux endpoint administration (including automation and scripting) with Windows desktop support, making it well-suited for an IT Support Engineer or Desktop Support Engineer who is comfortable working across multiple operating systems in an enterprise environment.
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