Job Title: Field Engineer / Server & Network Technician
Location: Taipei
Contract Duration: 6 months
Working Hours: Monday to Friday, 8:00 – 17:00
Start Date: ASAP
Overview:
We are seeking an experienced, English-speaking Field Engineer to provide hardware break/fix, installation, and support services across Dell server platforms and potentially some Cisco networking equipment. The engineer will work across multiple client sites and ensure high levels of service delivery.
Key Responsibilities:
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Provide on-site hardware support for Dell servers and associated infrastructure.
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Perform break/fix, upgrades, and maintenance on servers and potentially Cisco network equipment.
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Assist with installation, configuration, and decommissioning of IT hardware.
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Support troubleshooting and diagnostics of hardware and network issues.
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Ensure accurate reporting and documentation of incidents, service requests, and changes.
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Travel between client sites as required; FE must have own transportation.
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Follow safety, security, and compliance guidelines at all client locations.
Required Skills & Experience:
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Proven experience with Dell server hardware, including installation, maintenance, and break/fix.
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Some experience with Cisco switching preferred.
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Strong troubleshooting and problem-solving skills for hardware and network issues.
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English fluency – verbal and written.
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Ability to work independently and manage time effectively across multiple sites.
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Must have own transportation for site visits.
Desirable Qualifications:
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Relevant certifications in Dell server hardware or Cisco networking.
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Prior field-based experience in enterprise IT environments.
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Experience with ITIL practices, ticketing systems, and asset management.
Notes:
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This is a contract role for 6 months, with possibility of backfill coverage.
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Candidates will be shortlisted and interviewed by the client before final selection.
Daily/Weekly Expectations:
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8-hour workdays, Monday to Friday.
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On-site visits to client locations as required.
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Timely resolution of incidents and proactive reporting to client team.