Job Title: L1 Deskside Support Engineer – Vienna
Location: Vienna, Austria
- Contract Type: Initial 6-month term
- Start Date: ASAP
- Working Hours: Monday to Friday (standard business hours)
- Monthly Rate: €2,800
Overview
We are seeking a motivated and customer-focused L1 Deskside Support Engineer to provide onsite technical support to users in Vienna. The successful candidate will be the first point of contact for day-to-day IT issues, delivering efficient and professional assistance while ensuring a high standard of customer service.
Key Responsibilities
- Provide first-line deskside support to users at the Vienna offices, ensuring timely resolution or escalation of technical issues.
- Assist with setup, installation, and troubleshooting of end-user devices (PCs, laptops, mobile phones, and peripherals).
- Support audiovisual (AV) and meeting room equipment as required.
- Perform basic “smart hands” tasks on network or server equipment when guided by higher-level support teams.
- Log and manage incidents and requests through ServiceNow, following defined workflows and escalation paths.
- Identify and escalate non-standard or complex issues to L2 support as appropriate.
- Maintain a high level of customer satisfaction through clear communication and a proactive approach to issue resolution.
Required Skills & Experience
- Language:
- Native-level German (essential)
- Basic to competent English (required)
- Technical Skills:
- 1–2 years of experience in IT support or a similar technology role.
- Solid understanding of Microsoft Windows 11, Microsoft Office, and general desktop computing.
- Basic familiarity with Apple macOS and Apple hardware (preferred).
- Experience supporting mobile devices (Android and iOS).
- Familiarity with ServiceNow or similar ITSM systems.
- Advantageous: basic knowledge of JAMF, SCCM, Intune, or Active Directory.
- Soft Skills:
- Strong customer service orientation and interpersonal skills.
- Clear communication, with the ability to explain technical issues to non-technical users.
- Team-oriented, organised, and willing to learn.