Job Title: Desktop support level 1/2
Location: Stonehouse, Gloucestershire
Start Date: 5th May 2025
Duration: 3 year contract
Rate: £130-140 DOE per day via umbrella as role is inside IR35
Key Responsibilities:
• Provide technical support and troubleshooting for end-user devices, including hardware and software issues.
• Manage and support Windows 10/11 environments and related software and applications.
• Support and troubleshoot mobile devices, particularly BlackBerry and iPhones.
• Build, configure, replace, and troubleshoot EUC (End User Computing) hardware components.
• Perform data backup and recovery tasks.
• Work within virtual, MDM (Mobile Device Management), and VPN environments.
• Maintain accurate records of work performed and ensure clear, effective communication with end users.
• Adhere to ITIL processes and work within an ITIL environment.
Skillset required
• Task support, incident support
• Servicenow updates
• Good general understanding of IT principles such as Networks, Hardware and Domains
• Working knowledge of leading software packages such as MS Office and Lotus Notes
• Good working knowledge of Windows 10/11 and related software and applications
• Good experience in End User device hardware and software troubleshooting
• Knowledge of mobile devices, in particular Blackberry and iPhones
• Experience with building, configuring, replacing and troubleshooting EUC hardware components
• Good Experience in Data Backup Techniques
• Familiarity with virtual , MDM and VPN environments
• Familiarity with Microsoft SCCM would be advantageous
• CompTIA A+, MCP/MCSE are desirable certifications
• DELL Certification desirable
• Knowledge of ITIL and experience of working within an ITIL environment would be beneficial
• Exceptional customer facing skills
• Able to communicate clearly and effectively with end users
• Logical and analytical approach to work
• Accurate record keeping
• Able to work unsupervised
• Good timekeeper
• Intense focus on quality work
• Productive and Efficient
If you have the suitable skillset, apply now!