🌍 Multilingual Customer Service Desk – Peterborough
Location: Hampton, Peterborough
Hours: Full-time, 37.5 hours per week (shift rota)
Pay Rate: £16.00 per hour (PAYE)
Contract: Initial contract with strong potential to go permanent
About the Role
We have a fantastic opportunity for fluent Spanish, Romanian, or Lithuanian speakers (with strong English skills) to join a leading IT organisation based in Hampton, Peterborough.
This is an excellent entry point into the IT industry, working as part of a large Help Desk team providing customer and IT support.
Shifts are rota-based, working 7.5 hours between 06:00 – 19:00, including two weekends per month.
What You’ll Do
- Provide customer support to users across Europe, handling queries in your language and in English.
- Log, track, and resolve issues following set IT processes.
- Deliver excellent service and escalate technical issues where required.
- Work as part of a supportive and diverse multilingual team.
What We’re Looking For
- Fluency in Spanish, Romanian, or Lithuanian plus English.
- Strong communication skills (verbal and written).
- Customer service, call centre, or IT service desk experience is desirable – but we welcome candidates with great people skills and a passion for IT who are keen to learn.
- A proactive, team-oriented approach and willingness to work on a rota including weekends.
Why Apply?
- Great career development with a leading IT Managed Service Provider.
- Training and mentoring provided for those looking to build an IT career.
- Chance to join a multicultural, dynamic, and supportive team.
- Immediate starts available!