Technical Account Manager
Location: Farnborough
Security Clearance: DV Cleared (essential)
IR35 Status: Inside IR35
Contract Duration: To be confirmed
Role Overview
The Technical Account Manager (TAM) is responsible for the end-to-end delivery of infrastructure services within a secure, high-profile client environment. Based on-site in Hampshire, the role involves close collaboration with defence and public sector customers.
This position requires a strong technical leader with proven delivery management experience, capable of acting as a trusted client advisor while ensuring operational excellence across complex service environments.
Key Responsibilities
Client Engagement
- Build and maintain trusted advisor relationships with senior client stakeholders
- Translate client strategic objectives into effective delivery outcomes
- Act as the primary escalation point for complex service or delivery issues
Operational Excellence
- Drive service improvement through automation, innovation, and data-led insights
- Proactively resolve service issues and implement long-term solutions
- Champion best practices, lean methodologies, and modern technologies
Commercial & Strategic Impact
- Support account growth through service expansion and capability development
- Manage budgets, forecasting, and financial performance
- Balance operational delivery with long-term strategic account objectives
Required Skills & Experience
- Proven experience in Technical Account Management within large, complex environments
- Strong background in infrastructure or managed services
- Experience engaging with executive-level stakeholders as a trusted advisor
- Strong financial management skills, including budgeting and forecasting
- Ability to influence senior internal and external stakeholders
- Track record of driving operational excellence and continuous improvement
- Excellent communication, stakeholder management, and problem-solving skills
Security & Location Requirements
- This is a fully site-based role in Hampshire
- Candidates must hold current DV (Developed Vetting) clearance (mandatory)
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