📍 Location: Doha, Qatar
🕒 Full-Time | 3-Year Contract with 2-Year Extension Option
💰 up to 30,000 QAR /month | Tax-Free Salary 

We’re looking for a Senior Consultant in Data Governance to support the implementation and ongoing development of data governance practices across the organisation. This is a fantastic opportunity for a mid-level professional to contribute to key governance initiatives while building on their expertise in data quality, stewardship, and compliance frameworks.

What You’ll Do

• Support the rollout and operationalisation of data governance policies and standards

• Collaborate with business units to define data ownership and stewardship roles

• Assist with monitoring data quality metrics and reporting against KPIs

• Help manage metadata and data cataloguing efforts

• Coordinate with IT and compliance teams to ensure governance aligns with internal policies and external regulations

• Promote data literacy and awareness across business teams

What You Bring

• 4–6 years of experience in data governance, data management, or related roles

• Exposure to governance tools (e.g., Collibra, Informatica, Microsoft Purview)

• Understanding of data privacy and compliance standards (GDPR, ISO 27001, etc.)

• Strong communication and stakeholder engagement skills

• A proactive and detail-oriented approach to solving data issues

• Relevant certifications (e.g., CDMP, ISO 27001 awareness) are a plus

What We Offer

•  salary of QAR 30,000 (including Visa and relocation expenses)

• 3-year renewable contract with a 2-year extension option

• The chance to work on high-impact data initiatives in a dynamic and supportive environment

Compensation

• Pay Rate: £180 per day
• Engagement Type: Inside IR35
• Location: Southampton: has to have driving licence and own car due to location

________________________________________

Contract Duration

Please note that these are not permanent positions.

Position 1

Start Date: 03/08/2026

End Date: 10/09/2026 (inclusive)

Type: Short-term FTE

Position 2

Start Date: 10/08/2026

End Date: 28/08/2026 (inclusive)

Type: Short-term FTE

Position Overview

We are seeking two Backfill Engineers for short-term onsite assignments.

Please share your CV for consideration. Prior to onboarding, shortlisted candidates will be required to attend an interview.

Before accessing the customer site, engineers must:

• Successfully complete the Sterling Background Verification (BGV).
• Complete the onboarding process.
• Have the required Personal Protective Equipment (PPE). If the engineer does not already have PPE, it will need to be procured.

A valid manual driving licence is mandatory.

Background Verification (Sterling BGV)

The Sterling background check includes:

• Criminal Record Check (last 7 years)
• Government ID Verification
• Employment Verification (last 5 years)
• Educational Verification
• Global Sanctions Check
• Motor Vehicle Record Check

The onboarding and vetting process is comprehensive and requires prompt and full cooperation with the vetting agency.

Key Responsibilities

Field Services

• Technical Support (including Break/Fix and Printer support)
• Locker & Vending Machine support, including stocking and restocking in line with agreed processes
• Stock Management / Asset Management
• Shipping, Disposal & Data Wiping Support Services
• Break/Fix support
• RAID support
• Mobility support
• Business Continuity Planning (BCP) support

Operations & Technical Support

The Service Provider is required to deliver day-to-day Business as Usual (BAU) services across all in-scope customer sites, including:

• IMAC (Install, Move, Add and Change) services
• Break/Fix support
• Printer support
• General end-user technical support

Audio/Video Support

Provide support for the Customer's Audio-Visual systems and equipment located within:

• Meeting rooms
• Training rooms
• Visualization and 3D rooms
• Collaboration areas
• Common areas (including digital signage)
• Customer offsite locations and events

Stock Management / Asset Management

Maintain accurate and timely information for all Configuration Items (CIs) and peripherals managed by the Service Provider as they are transferred to the Customer as part of the service.

Support will be provided during local business hours. A portion of these services may be performed remotely where applicable.

Shipping, Disposal & Data Wiping Support Services

Provide shipping, secure disposal, and certified data wiping services in accordance with customer processes and security requirements.

VIP Support

Provide priority support to designated Customer VIP users, ensuring a clearly differentiated and expedited service experience.

Dawn Raid Support

Provide operational support during a Dawn Raid.

A Dawn Raid is an event in Europe where officials from the European Commission and/or competition authorities from Member States may arrive unannounced at Customer offices or employees' homes to collect evidence as part of an antitrust investigation.

Mobility Support

Provide support for mobile devices and mobility-related services.

Business Continuity Planning (BCP)

Provide operational support (with the Customer retaining overall coordination responsibility) for:

• Disaster Recovery and BCP emergency response activities.
• Annual BCP testing at local sites.
• Cyber BCP exercises and incident response.
• Cyber BCP preparedness activities.
• Support for Cyber BCP scenarios as required.

Required Skills & Experience

• Good general understanding of IT principles, including Networks, Hardware and Domains.
• Working knowledge of Microsoft Office and Lotus applications.
• Good working knowledge of Windows 10/11 and related software and applications.
• Strong experience troubleshooting End User Computing (EUC) hardware and software.
• Knowledge of mobile devices, particularly BlackBerry and iPhone.
• Experience building, configuring, replacing and troubleshooting EUC hardware.
• Good understanding of data backup techniques.
• Familiarity with virtual environments, Mobile Device Management (MDM) and VPN technologies.
• Familiarity with Microsoft SCCM is advantageous.
• Knowledge of ITIL and experience working within an ITIL environment.
• Experience using ServiceNow.
• Excellent customer-facing and communication skills.
• Logical and analytical approach to problem solving.
• Accurate record keeping.
• Ability to work independently.
• Good time management and attendance.
• Strong focus on quality.
• Productive and efficient working style.

Location: Istanbul, Turkey (On-site)
Industry: Fashion Retail & Digital Transformation

Pay of rate: $210 per day

Role Overview

We are seeking an Implementation Consultant to support the rollout, adoption, and continuous improvement of a digital platform used across Product Development, Purchasing, Quality, Design, and Supply Chain functions.

Based in Turkey, this role will work closely with local business users, suppliers, and commercial offices while collaborating regularly with Product, Process, Technology, and Support teams at global headquarters. The successful candidate will act as a bridge between local operations and international teams, ensuring successful platform adoption, effective communication, and alignment with global processes.

Key Responsibilities

Platform Implementation & User Adoption

• Lead platform rollout and adoption across local teams and supplier-related operations.
• Support onboarding, training, and change management activities.
• Promote effective use of the platform and transition from manual or legacy processes.
• Monitor adoption levels and address barriers impacting user engagement.
• Ensure adherence to global standards and business processes.

Stakeholder Communication & Coordination

• Act as the primary liaison between local users and global Product, Process, Technology, and Support teams.
• Translate business needs, operational challenges, and user feedback into clear, actionable inputs.
• Communicate platform updates, new features, process changes, and issue resolutions to stakeholders.
• Prepare status reports, issue summaries, and structured feedback for headquarters teams.
• Escalate incidents and risks with appropriate business context and priority.

Functional Support & Issue Management

• Provide day-to-day support to users across Product, Purchasing, Quality, Design, and Supply Chain functions.
• Investigate and resolve functional issues, service requests, and process-related challenges.
• Coordinate with specialist teams when escalations are required.
• Track issues through to resolution and maintain clear communication with users.

Training & Change Enablement

• Deliver onboarding sessions, workshops, and user training programs.
• Develop and adapt training materials, guides, and support documentation.
• Help users understand both system functionality and end-to-end business processes.
• Support consistent adoption and standardized ways of working.

Process Improvement

• Understand key business processes and ensure platform usage aligns with operational requirements.
• Identify process gaps, adoption challenges, and improvement opportunities.
• Gather user feedback and convert insights into actionable recommendations.
• Support continuous improvement initiatives with Product, Operations, and Technology teams.

Travel & Deployment Support

• Travel within Turkey and Spain to support offices, suppliers, and business teams.
• Participate in occasional international travel for project alignment, training, and implementation activities.
• Support deployment, go-live, onboarding, and stabilization activities as required.

Candidate Requirements

Experience

• Experience in software implementation, digital transformation, business process improvement, user adoption, or functional support roles.
• Proven experience working directly with business users and operational teams.
• Ability to understand complex business processes and enterprise applications.
• Experience in fast-paced, technology-enabled environments.
• Exposure to international or cross-functional teams is advantageous.

Functional Skills

• Strong business process analysis and problem-solving capabilities.
• Ability to identify process gaps, functional issues, and adoption barriers.
• Experience documenting requirements, incidents, risks, and improvement opportunities.
• Comfortable working with enterprise applications and digital collaboration tools.
• Strong organizational skills and attention to follow-up and issue resolution.

Communication Skills

• Excellent verbal and written communication skills.
• Ability to communicate effectively across cultures and different stakeholder groups.
• Strong stakeholder management and relationship-building abilities.
• Capable of simplifying complex concepts for non-technical audiences.
• Proactive in communicating risks, priorities, and business impacts.

Languages

• Native or fluent Turkish.
• Advanced professional English (spoken and written).
• Spanish language skills are considered a strong advantage.

Mobility

• Willingness to travel within China.
• Availability for occasional international travel.
• Ability to maintain required travel documentation and visas.

Personal Attributes

• User-focused and service-oriented mindset.
• Strong interpersonal and relationship-building skills.
• Analytical thinker with strong problem-solving capabilities.
• Proactive, adaptable, and results-driven.
• Able to work independently while collaborating across multiple teams.
• High level of ownership, accountability, and execution focus.
• Comfortable working in multicultural and international environments.

Preferred Background

• Experience within Fashion Retail environments.
• Knowledge of Product Development, Purchasing, Quality, Design, Supply Chain, or PLM-related processes.
• Background in functional consulting, business support, or digital platform implementation.
• Experience supporting international rollouts and change management initiatives.
• Exposure to Agile, Product, or Technology teams is beneficial.

What’s Offered

• Opportunity to join a high-impact international digital transformation program.
• Exposure to strategic Fashion Retail business processes and operations.
• Collaboration with global stakeholders and headquarters teams.
• A technology-driven and innovation-focused environment.
• International exposure, professional development, and career growth opportunities.
• The opportunity to contribute directly to the adoption and evolution of a business-critical platform.

We are seeking a skilled Level 2 Technician to provide comprehensive deskside support at our Mossmorran site. This is a fixed-term contract focused on maintaining high-quality end-user computing (EUC) services.

Core Details

• Site Location: Mossmorran
• Contract Duration: Full time position until end of August followed by Scheduled Visits 1-2 times per week
• Estimated Volume: Engineer to support the site for till August 
• Technician Level: Level 2
• Pay of rate: £150 per day

Services in Scope

The successful candidate will be responsible for:

• Deskside support: PC, laptop, peripherals, software
• Printer Support
• Staging

Scope of Work & Required Skills

We are looking for a professional with a logical and analytical approach who can work independently while maintaining an intense focus on quality.

Technical Skills:

• Good general understanding of IT principles such as Networks, Hardware and Domains
• Working knowledge of leading software packages such as MS Office and Lotus Notes
• Good working knowledge of Windows 10/11 and related software and applications
• Good experience in End User device hardware and software troubleshooting
• Knowledge of mobile devices, in particular Blackberry and iPhones
• Experience with building, configuring, replacing and troubleshooting EUC hardware components
• Good Experience in Data Backup Techniques
• Familiarity with virtual, MDM and VPN environments
• Familiarity with Microsoft SCCM would be advantageous
• Knowledge of ITIL and experience of working within an ITIL environment would, knowledge and experience of working in Service NOW

Professional Attributes:

• Exceptional customer facing skills
• Able to communicate clearly and effectively with end users
• Accurate record keeping
• Good timekeeper
• Productive and Efficient

Compliance & Onboarding Requirements

Engineer have to perform Sterling BGV and proceed with onboarding before accessing the site. Also we will have to procure PPE, if engineer doesn't have it.

Sterling check includes:

• Criminal record check
• Govt. ID check
• Employment Check (last 5 years)
• Educational check
• Global Sanctions Check
• Motor vehicle record check

Location: Minneapolis, Minnesota, USA
Work Mode: Onsite
Support Window: Monday–Friday

Pay of rate :$190 per day

Contract : 12 months

Primary Responsibilities

Linux Device Support

• Procure and order Linux devices.
• Image and configure Linux laptops/workstations.
• Install approximately 10–15 required applications.
• Ship new devices to end users and collect old devices.
• Provide Level 1 and Level 2 hardware/software break-fix support.
• Manage the complete device lifecycle, including inventory and asset tracking.
• Meet agreed Service Level Agreements (SLAs) for response and resolution.
• Work with:
  • Bash scripting
  • Ansible automation
  • AI tools to assist with automation and scripting
  • Ability to convert Ansible playbooks into Bash scripts and deploy them using Omnissa Workspace ONE/MDM tools.

Windows Device Support

• Provide deskside ("hands and feet") support for hardware, software, and operating system issues.
• Install and troubleshoot:
  • Microsoft 365 (Office 365)
  • Outlook
  • Excel
  • Word
  • PowerPoint
  • Teams
  • OneDrive
  • Adobe applications
  • Web browsers
  • Other business applications using knowledge articles.
• Configure and troubleshoot email.
• Perform device lifecycle management and asset tracking.
• Meet contractual SLA targets.
• Support conference rooms, including setup, troubleshooting, and readiness.

Required Technical Skills

• Linux administration and troubleshooting
• Windows 10/11 support
• Bash scripting
• Ansible
• Omnissa Workspace ONE (or other MDM tools)
• Microsoft 365 administration and troubleshooting
• Hardware diagnostics and break-fix
• Asset and lifecycle management
• Conference room/AV support
• Strong customer support and communication skills

Ideal Candidate Profile

• 2–5+ years of IT desktop support experience.
• Experience supporting both Linux and Windows environments.
• Knowledge of endpoint management and device imaging.
• Ability to troubleshoot both hardware and software issues independently.
• Familiarity with automation, scripting, and AI-assisted workflows.
• Excellent communication, documentation, and customer service skills.
• Experience working within SLA-driven enterprise support environments.

This role combines Linux endpoint administration (including automation and scripting) with Windows desktop support, making it well-suited for an IT Support Engineer or Desktop Support Engineer who is comfortable working across multiple operating systems in an enterprise environment.

Salary: £40,000–£50,000 per annum
Location: Remote (with occasional customer travel)
Job Type: Full-time

About the Role

We're looking for an experienced and customer-focused Senior Discovery Consultant to join our growing team. This is an exciting opportunity for someone with a strong background in IT infrastructure, datacentre discovery, and CMDB integration who enjoys solving complex technical challenges and working closely with customers.

You'll lead the implementation and optimisation of enterprise discovery solutions, helping organisations gain accurate visibility of their IT estates while ensuring high-quality CMDB data. The role combines technical expertise, consultancy, project delivery, and team leadership, making it ideal for someone who enjoys both hands-on engineering and customer engagement.

Key Responsibilities

Discovery Solutions

• Design, implement, configure, and optimise enterprise discovery solutions.
• Work with customers to automate the discovery of datacentre assets and infrastructure.
• Configure discovery tools to meet customer requirements and business objectives.
• Integrate discovery platforms with CMDBs to establish a reliable, accurate source of asset data.
• Develop custom scripts and enhancements to extend discovery functionality where required.
• Create dashboards, reports, and insights that enable customers to maximise the value of their discovery platform.

Technical Consultancy

• Gather and document customer requirements through workshops and technical discussions.
• Advise customers on best practices for discovery, CMDB management, and ongoing operational processes.
• Identify opportunities to improve discovery coverage, automation, and data quality.
• Troubleshoot authentication, connectivity, and discovery issues across complex environments.
• Analyse discovery results and recommend improvements to increase asset visibility.

Project Delivery

• Lead discovery implementation projects from planning through to successful delivery.
• Coordinate with technical teams and stakeholders to ensure projects are delivered on time and within budget.
• Translate technical concepts into clear, business-friendly language for a variety of audiences.
• Support and mentor Discovery Consultants on larger customer engagements.

Operational Excellence

• Monitor discovery performance and resolve issues affecting successful asset discovery.
• Identify unscanned or partially discovered assets and improve overall estate coverage.
• Support CMDB audits and data validation activities to maintain high-quality asset information.
• Follow established IT service management processes, including Incident, Change, and Problem Management.

Skills & Experience

We're looking for someone who brings a combination of technical expertise, consultancy skills, and leadership experience.

Essential

• 8+ years' experience implementing, configuring, and supporting enterprise discovery solutions.
• Strong experience with platforms such as ServiceNow Discovery, BMC Discovery, Lansweeper, or similar technologies.
• Excellent understanding of datacentre infrastructure, servers, virtualisation, networking, and enterprise environments.
• Strong knowledge of discovery protocols including WMI, SNMP, SSH, WBEM, and related authentication methods.
• Experience integrating discovery tools with CMDB platforms.
• Strong troubleshooting skills, particularly around network connectivity and discovery failures.
• Good scripting or programming skills (such as PowerShell, Python, JavaScript, or similar).
• Experience producing customer documentation, solution designs, and technical presentations.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Desirable

• Degree in Information Technology, Computer Science, or equivalent experience.
• ITIL Foundation or similar ITSM knowledge.
• Discovery platform certifications.
• Experience with application dependency mapping and service mapping.
• Previous consulting or professional services experience.
• Experience leading small technical teams or mentoring consultants.

What We Offer

• Competitive salary of £40,000–£50,000
• Hybrid and flexible working
• Opportunity to work with enterprise customers on varied and challenging projects
• Ongoing training and professional development
• Supportive, collaborative team environment
• Career progression into technical leadership and solution architecture
• The opportunity to shape innovative discovery and CMDB solutions using the latest technologies

If you're passionate about enterprise discovery, infrastructure visibility, automation, and delivering exceptional customer outcomes, we'd love to hear from you.

Up to £42,000 DOE | Fixed-Term Contract

Brixworth – F1

Are you an experienced 3rd Line IT Support Engineer looking for a role that combines cutting-edge technology with the fast-paced world of motorsport?

We're looking for a technically strong and customer-focused IT professional to join a specialist Trackside IT team, providing mission-critical support to race operations and testing environments. This is a unique opportunity to work with advanced technologies, support high-profile stakeholders, and play a key role in ensuring IT services perform flawlessly in demanding, time-sensitive environments.

The Role

As a Trackside Support Engineer, you'll provide expert operational support across a diverse technology estate while acting as a senior technical escalation point for complex incidents and projects.

Working within a small, highly skilled team, you'll deliver exceptional support both on-site and remotely, ensuring business-critical systems remain available throughout testing and race events. You'll also contribute to continual service improvement, technical projects and mentoring colleagues where required.

This role includes participation in an out-of-hours support rota, including 24/7 remote support during Formula 1 and Formula E race seasons.

Key Responsibilities

• Provide expert 3rd Line technical support across Trackside and Test Operations environments.
• Own incidents, requests and escalations through to successful resolution.
• Deliver technical solutions throughout the ITIL service lifecycle.
• Act as a technical SME, supporting colleagues and key business stakeholders.
• Identify opportunities to improve IT services, processes, reliability, security and performance.
• Ensure all work adheres to IT governance, security standards and best practice.
• Build strong relationships with internal teams and third-party suppliers.
• Support operational and project-based activities while meeting demanding SLAs and deadlines.
• Champion service improvements and continual innovation.

Technical Skills & Experience

We're looking for an experienced IT Support Engineer with strong 3rd Line troubleshooting skills and experience across the following technologies:

• Windows 10 & Windows 11
• Mobile Operating Systems (iOS & Android)
• Microsoft Azure Stack
• Microsoft 365
• Multi-vendor hardware build, deployment and break/fix
• Active Directory
• Group Policy Management
• Change Management
• Jira ITSM (or equivalent ITSM platform)
• Networking including TCP/IP, DNS, DHCP, WAN, LAN and VLAN
• Cloud and physical storage technologies
• Performance monitoring, availability monitoring and restoration
• 2–3+ years' experience in a senior IT Support / 3rd Line Support role or equivalent

Qualifications

Essential

• ITIL Foundation (v3 or v4)
• CCNA certification or equivalent networking knowledge
• Degree or equivalent commercial experience

Desirable

• Microsoft Certifications
• CCNA Certification
• Previous Formula 1 Trackside experience (or similar high-performance environment)
• A genuine passion for Formula 1 and Formula E

About You

You'll be:

• Adaptable and able to thrive under pressure
• Resilient and capable of making quick decisions in fast-paced environments
• Customer-focused with excellent communication skills
• Detail-oriented with a commitment to quality
• Approachable and collaborative
• Skilled at analysing technical issues and identifying effective solutions
• Passionate about technology and motorsport

What's on Offer?

• Salary up to £42,000 DOE
• Opportunity to support world-class motorsport operations
• Exposure to cutting-edge technologies
• A varied role combining operational support and technical projects
• Work within a highly skilled, collaborative IT team
• Excellent opportunity to develop specialist Trackside IT expertise

Location: Reading, Berkshire (Office-based)
Type: Permanent
Salary: £26,000 – £32,000 basic
OTE: +£6,000 Year 1 - Uncapped 
Start Date: ASAP

An exciting opportunity has arisen with a growing, global organisation specialising in business innovation and business change. If you have experience in Service Management or IT Services and a passion for new business development, this could be the perfect next step in your sales career.

The Role

As a Business Development Representative (BDR), you’ll play a key role within a successful sales team, generating new sales opportunities and building a strong pipeline of qualified leads. You’ll be responsible for prospecting, following up on opportunities, and passing high-quality leads to the wider sales team for conversion.

This role would suit someone who is motivated, resilient, and thrives on building relationships and exceeding targets.

Key Responsibilities

• Generate new leads through proactive cold calling
• Follow up on marketing campaigns, engaging and developing prospects
• Qualify leads and pass opportunities to sales colleagues for conversion
• Accurately document and track activity within the CRM system (Salesforce)
• Engage confidently with senior decision-makers, including Directors, VPs and C-suite executives
• Identify opportunities for new campaigns to increase lead generation
• Develop a strong understanding of products and services, communicating value clearly to prospects
• Build and nurture long-term relationships with potential customers

Skills & Experience

• Proven experience as a Business Development Representative or similar role
• Comfortable prospecting and cold calling into a global market
• Strong communication, negotiation and business acumen
• Self-motivated with a track record of meeting or exceeding sales targets
• High energy, organised, and resilient mindset
• Background in Service Management or IT Services is desirable
• Fluent English (spoken and written)

Benefits

• 24 days holiday per year (plus bank holidays)
• £6,000 OTE per year on top of basic salary
• Clear career development opportunities within a growing global business
• Supportive team environment where performance is recognised and rewarded

This is a rewarding role where your contribution will make a real impact, offering strong earning potential and long-term career progression.

Location: Reading
Salary: £40,000 - £50,000 + Double OTE (Uncapped Commission)

We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market presence.

This hybrid role combines new business development with account management. You will be responsible for generating new opportunities, building a strong pipeline, and growing existing client relationships by understanding their challenges and positioning solutions as a critical extension of their IT operations.

Key Responsibilities

New Business Development:

• Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement
• Identify and engage key decision-makers across IT, Operations, and Service Management
• Build, manage, and maintain a qualified sales pipeline
• Own the full sales cycle from initial engagement through to close and handover

Account Management:

• Develop and expand existing customer relationships, identifying upsell and cross-sell opportunities
• Act as a trusted advisor, supporting clients on their ITSM improvement journey
• Conduct regular account reviews to ensure long-term success and satisfaction
• Collaborate with internal delivery teams to ensure successful project execution and uncover further growth opportunities

Additional Responsibilities:

• Forecast against sales targets and provide regular progress updates
• Maintain accurate and up-to-date CRM records
• Leverage market and competitor insights to strengthen value proposition
• Build strong relationships with senior stakeholders, including C-level executives

Skills & Experience Required

• Proven success in ITSM solution sales
• Minimum of 3 years’ B2B sales experience
• Strong track record in both new business acquisition and account development
• Excellent negotiation, communication, and commercial skills
• Confidence engaging with senior stakeholders and decision-makers
• Self-motivated, results-driven, and highly accountable
• Knowledge of ITSM frameworks such as ITIL or SIAM
• Degree educated (business/management preferred) or equivalent experience

This is a fantastic opportunity for a driven sales professional looking to maximise earnings through an uncapped commission structure while making a real impact in a growing organisation. Apply now to take the next step in your career.

Location: Stenungsund, Sweden
Job Type: Contract
Salary: €6,700 per month
Experience: 7+ years
Languages: Swedish & English (mandatory)

Role Overview

We are looking for an experienced Operations Manager to lead OT infrastructure operations while providing L3 support for enterprise network security, with a primary focus on Palo Alto firewalls. The role is responsible for ensuring secure, stable, and reliable industrial IT environments, managing critical incidents, driving operational governance, and maintaining service continuity.

Key Responsibilities

OT Infrastructure Operations

• Own OT infrastructure operations and ensure service stability.
• Maintain critical industrial infrastructure with minimal downtime.
• Coordinate incidents, changes, and operational activities across plant operations, engineering, IT, cybersecurity, and vendors.
• Monitor operational risks, aging infrastructure, and service performance.
• Maintain documentation, operational standards, and continuous service improvements.

Network Security Operations

• Provide L3 support for Palo Alto firewalls across datacenter, branch, and hybrid environments.
• Troubleshoot security policies, NAT, routing, VPNs, traffic flow, application identification, URL filtering, and threat prevention.
• Manage Palo Alto features including Panorama, GlobalProtect, IPSec VPN, App-ID, User-ID, WildFire, Security Policies, and NAT.
• Review firewall logs, optimize policies, perform rule recertification, and support firewall migrations and deployments.

Incident & Change Management

• Act as the escalation point for P1/P2 security incidents.
• Lead technical troubleshooting and coordinate with network, server, cloud, application, and security teams.
• Perform root cause analysis and implement preventive improvements.
• Execute infrastructure changes with risk assessment, testing, rollback planning, and post-change validation.

Operations & Governance

• Manage daily security operations while ensuring SLA compliance.
• Coordinate with stakeholders, project teams, and vendors.
• Prepare operational reports, risk updates, and service improvement plans.
• Maintain SOPs, runbooks, topology documentation, and troubleshooting guides.
• Support audits, compliance, vulnerability remediation, and firewall governance.

Required Skills

• Strong hands-on experience with Palo Alto Networks firewalls and Panorama.
• Solid knowledge of TCP/IP, routing, switching, NAT, VPN, SSL/IPSec, firewall policies, and packet analysis.
• Experience with firewall policy management, security operations, and hybrid infrastructure environments.
• Good understanding of OT infrastructure, Windows/Linux systems, virtualization, networking, backup/recovery, remote connectivity, and production-critical environments.
• Strong incident management, troubleshooting, stakeholder communication, documentation, and problem-solving skills.

Preferred Qualifications

• Azure/AWS cloud security experience.
• SIEM and security monitoring integration.
• Knowledge of other firewall platforms.
• ITIL knowledge.
• Automation or scripting experience.

Key Deliverables

• Stable and secure Palo Alto firewall operations.
• Timely resolution of critical security incidents.
• Accurate implementation of firewall, NAT, and VPN changes.
• Reduced recurring security and network issues.
• Improved operational governance, documentation, and risk visibility.
• Strong collaboration across infrastructure, security, and operations teams.

Location: Porvoo, Finland
Experience: 7+ Years
Language: Finnish & English (Mandatory)
Contract Type: Contract
Rate: €6,700 per month

Role Summary

The Operations Manager – OT Infrastructure / Senior Wintel Administrator will own the operational stability, support, and administration of OT infrastructure and enterprise Windows/VMware environments. The role focuses on maintaining critical plant infrastructure, ensuring service availability, managing incidents, controlling changes, and improving infrastructure reliability.

The role requires close collaboration with plant operations, engineering, IT, cybersecurity teams, and vendors to support production-critical environments.

Key Responsibilities

• Take end-to-end ownership of OT infrastructure operations and service stability.
• Provide L3 support and administration for Windows Server and VMware environments.
• Manage Windows Server, VMware vSphere, ESXi, vCenter, and virtual machine operations.
• Perform troubleshooting for server, OS, VM, performance, connectivity, authentication, and availability issues.
• Support patching, hardening, backup/recovery activities, and infrastructure lifecycle management.
• Manage VMware activities including VM provisioning, migration, snapshots, cloning, resource optimization, and host maintenance.
• Handle major incidents, technical escalations, problem management, and root cause analysis.
• Ensure controlled and compliant changes in production-sensitive OT environments.
• Coordinate with storage, backup, network, cloud, application, security, and vendor teams.
• Monitor infrastructure risks, capacity, recurring issues, aging assets, and operational health.
• Maintain technical documentation, SOPs, recovery procedures, and compliance records.

Required Technical Skills

• Strong experience in Windows Server Administration.
• Strong hands-on experience with VMware vSphere / ESXi / vCenter.
• Good understanding of:
  • Active Directory
  • DNS/DHCP
  • Storage and backup concepts
  • Virtualization and clustering
  • Server hardening and patch management
• Experience supporting enterprise Wintel environments.
• Understanding of OT environments, including:
  • Plant uptime requirements
  • Production impact awareness
  • Controlled access
  • Limited change windows
  • Vendor/OEM dependencies

Preferred Skills

• Backup technology experience.
• Exposure to Azure or hybrid environments.
• PowerShell scripting knowledge.
• ITIL knowledge.
• Experience with capacity and utilization reporting.

Required Soft Skills

• Strong incident management and troubleshooting abilities.
• Good communication and stakeholder management skills.
• Ability to coordinate across multiple technical teams.
• Strong ownership, operational discipline, and problem-solving skills.

Expected Outcomes

• Stable and optimized Windows/VMware infrastructure.
• Effective handling of critical incidents and escalations.
• Reduced recurring issues through proactive improvements.
• Controlled infrastructure changes and accurate lifecycle management.
• Strong documentation and operational governance.

Compensation & Benefits

Monthly Salary: 20,000 QAR to 30,000 QAR (Commensurate with experience and technical qualifications)

Employment Type: 12 months contract

Location: Qatar

Position Overview

The L1 & L2 Support Engineer oversees the day-to-day technical and operational support for the OMNIA Traffic Management System and Tolling Back-Office Systems. This role is vital to preserving the uptime, efficiency, and security of critical Intelligent Transportation Systems (ITS) infrastructure and transaction pipelines. All duties must align strictly with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and the specific contractual mandates outlined in the Project Brief.

The chosen candidate will proactively monitor infrastructure, resolve technical incidents, execute controlled system updates, and provide precise documentation. All work must follow the project’s established Change Management, Facility Access, and Administration guidelines, alongside rigorous health, safety, and data privacy protocols.

Key Responsibilities

• Shift Handover Protocol: Execute meticulous, formal shift handover and takeover procedures for both OMNIA and Tolling Back-Office platforms. Ensure current system health, active incidents, ongoing tasks, and pending issues are thoroughly communicated to oncoming teams.
• Continuous Monitoring: Maintain 24/7 real-time oversight of hyperconverged infrastructure (including HCI/VxRail clusters, ESXi hosts, vCenter Server, vMotion, and vSAN), physical servers, Data Domain storage, roadside cabinets, customer service workstations, operational laptops, and peripheral hardware to guarantee maximum uptime.
• Application Verification: Audit and monitor core business platforms (SAP S/4HANA, CRM, Convergence Charging), active databases, file storage, and Roadside Equipment (RSE) components (such as AVDC sensors, VES/VAS enforcement cameras, and gantry controllers).
• Transaction Flow Integrity: Ensure the flawless transmission of tolling data from roadside gantries through back-office processors to the Customer Service Centre (CSC) interface. Coordinate external vendor support on a time-and-material basis when necessary.
• Incident Resolution & Escalation: Diagnose and resolve Tier 1 and Tier 2 infrastructure, software, and network failures. Smoothly escalate high-complexity problems to Tier 3 teams, OEMs, or dedicated specialists using the project’s escalation matrix.
• Change Control & System Updates: Process system modification requests by evaluating potential risks, testing deployments in safe environments, and routing Requests for Change (RFC) through the standard approval cycle (including CAB reviews, UAT, roll-back strategies, and post-change validations). Record all updates in IBM Maximo (EAMS) and CRMS.
• Asset & Log Administration: Maintain accurate, real-time records of all maintenance work, service requests, operational incidents, and performance metrics within IBM Maximo (EAMS) and CRMS tracking tools.
• Performance Reporting: Compile and deliver comprehensive reports regarding system availability, SLA metrics, incident trends, hardware faults, and KPI compliance.
• Safety & Compliance: Observe all safety guidelines, Permit-to-Work (PTW) mandates, Project Facilities Access Permit Procedures, and non-disclosure/confidentiality rules.
• Team Collaboration: Actively participate in daily shift briefings, safety toolbox talks, routine preventative/corrective maintenance schedules, asset condition surveys, and continuous service optimization projects.

Qualifications and Experience

• Professional Experience: 3 to 5 years of practical experience in L1/L2 IT/OT operations. Preference will be given to candidates with a background in Intelligent Transportation Systems (ITS), electronic tolling, or similar high-availability, 24/7 mission-critical environments.
• Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or an equivalent technical field.
• Technical Toolkit: Demonstrated, hands-on familiarity with the VMware ecosystem (vSphere, vCenter, vSAN, ESXi, and VxRail clusters) alongside general workstation troubleshooting.
• Domain Knowledge: Solid understanding of enterprise software architectures (SAP S/4HANA, CRM systems, relational databases), roadside edge devices, and transactional workflows.
• Process Familiarity: Proven capability in managing structured application handovers in live environments. Familiarity with ITIL framework practices (specifically Incident, Change, and Service Level Management).

Skills and Competencies

• Problem-Solving: Strong analytical and diagnostic capabilities to isolate technical faults rapidly.
• Communication: Exceptional written and verbal communication skills with a focus on meticulous technical writing and clear shift summaries.
• Languages: Fluent in English (written and spoken). Proficiency in Arabic is highly advantageous.
• Resilience: Comfortable operating under pressure in a fast-paced, shift-based, high-availability data center environment.
• Standards Driven: Deep commitment to quality assurance, operational security, data confidentiality, and government authority compliance.

Working Conditions

• Schedule: Full-time, rotating 24/7 shift schedules that encompass days, nights, weekends, and Qatar public holidays to preserve round-the-clock coverage.
• Site Security: Employment is contingent upon meeting all security clearances, strict facility access permissions, PTW compliance, and Occupational Health & Safety Management System (OHSMS) guidelines.

Location: Central London
Rate: £190 per day (Inside IR35)
Duration: short term around 2 weeks
Working Pattern: Monday–Friday, onsite 

Responsibilities

• Provide 1st and 2nd line desktop support to end users.
• Diagnose and resolve hardware, software, and network issues.
• Build, deploy, and support Windows laptops and desktops.
• Administer user accounts in Active Directory and Microsoft 365.
• Configure and support mobile devices (iPhone/iPad/Android).
• Manage incidents and service requests using ServiceNow or similar ITSM tools.
• Escalate complex issues to 3rd line support where required.
• Maintain IT asset records and documentation.
• Support meeting room AV equipment and printers.
• Deliver excellent customer service while meeting SLA targets.

Essential Skills

• 2+ years' experience in an L2/Desktop Support role.
• Windows 10/11 administration.
• Microsoft 365 (Outlook, Teams, Office).
• Active Directory (users, groups, password resets).
• Basic networking (TCP/IP, DNS, DHCP).
• Laptop imaging and deployment.
• Experience with ticketing systems (ServiceNow, Jira, Remedy, etc.).
• Strong troubleshooting and communication skills.

Desirable

• Intune or Microsoft Endpoint Manager.
• Azure Active Directory
• Basic PowerShell.
• CompTIA A+, Network+, or Microsoft certifications.
• ITIL Foundation.

Location: Doha, Qatar (On-site)
Industry: Fashion Retail & Digital Transformation

Pay of rate: $585 per day

Role Overview

We are seeking an Implementation Consultant to support the rollout, adoption, and continuous improvement of a digital platform used across Product Development, Purchasing, Quality, Design, and Supply Chain functions.

Based in China, this role will work closely with local business users, suppliers, and commercial offices while collaborating regularly with Product, Process, Technology, and Support teams at global headquarters. The successful candidate will act as a bridge between local operations and international teams, ensuring successful platform adoption, effective communication, and alignment with global processes.

Key Responsibilities

Platform Implementation & User Adoption

• Lead platform rollout and adoption across local teams and supplier-related operations.
• Support onboarding, training, and change management activities.
• Promote effective use of the platform and transition from manual or legacy processes.
• Monitor adoption levels and address barriers impacting user engagement.
• Ensure adherence to global standards and business processes.

Stakeholder Communication & Coordination

• Act as the primary liaison between local users and global Product, Process, Technology, and Support teams.
• Translate business needs, operational challenges, and user feedback into clear, actionable inputs.
• Communicate platform updates, new features, process changes, and issue resolutions to stakeholders.
• Prepare status reports, issue summaries, and structured feedback for headquarters teams.
• Escalate incidents and risks with appropriate business context and priority.

Functional Support & Issue Management

• Provide day-to-day support to users across Product, Purchasing, Quality, Design, and Supply Chain functions.
• Investigate and resolve functional issues, service requests, and process-related challenges.
• Coordinate with specialist teams when escalations are required.
• Track issues through to resolution and maintain clear communication with users.

Training & Change Enablement

• Deliver onboarding sessions, workshops, and user training programs.
• Develop and adapt training materials, guides, and support documentation.
• Help users understand both system functionality and end-to-end business processes.
• Support consistent adoption and standardized ways of working.

Process Improvement

• Understand key business processes and ensure platform usage aligns with operational requirements.
• Identify process gaps, adoption challenges, and improvement opportunities.
• Gather user feedback and convert insights into actionable recommendations.
• Support continuous improvement initiatives with Product, Operations, and Technology teams.

Travel & Deployment Support

• Travel within Qatar and Spain to support offices, suppliers, and business teams.
• Participate in occasional international travel for project alignment, training, and implementation activities.
• Support deployment, go-live, onboarding, and stabilization activities as required.

Candidate Requirements

Experience

• Experience in software implementation, digital transformation, business process improvement, user adoption, or functional support roles.
• Proven experience working directly with business users and operational teams.
• Ability to understand complex business processes and enterprise applications.
• Experience in fast-paced, technology-enabled environments.
• Exposure to international or cross-functional teams is advantageous.

Functional Skills

• Strong business process analysis and problem-solving capabilities.
• Ability to identify process gaps, functional issues, and adoption barriers.
• Experience documenting requirements, incidents, risks, and improvement opportunities.
• Comfortable working with enterprise applications and digital collaboration tools.
• Strong organizational skills and attention to follow-up and issue resolution.

Communication Skills

• Excellent verbal and written communication skills.
• Ability to communicate effectively across cultures and different stakeholder groups.
• Strong stakeholder management and relationship-building abilities.
• Capable of simplifying complex concepts for non-technical audiences.
• Proactive in communicating risks, priorities, and business impacts.

Languages

• Native or fluent Arabic.
• Advanced professional English (spoken and written).
• Spanish language skills are considered a strong advantage.

Mobility

• Willingness to travel within China.
• Availability for occasional international travel.
• Ability to maintain required travel documentation and visas.

Personal Attributes

• User-focused and service-oriented mindset.
• Strong interpersonal and relationship-building skills.
• Analytical thinker with strong problem-solving capabilities.
• Proactive, adaptable, and results-driven.
• Able to work independently while collaborating across multiple teams.
• High level of ownership, accountability, and execution focus.
• Comfortable working in multicultural and international environments.

Preferred Background

• Experience within Fashion Retail environments.
• Knowledge of Product Development, Purchasing, Quality, Design, Supply Chain, or PLM-related processes.
• Background in functional consulting, business support, or digital platform implementation.
• Experience supporting international rollouts and change management initiatives.
• Exposure to Agile, Product, or Technology teams is beneficial.

What’s Offered

• Opportunity to join a high-impact international digital transformation program.
• Exposure to strategic Fashion Retail business processes and operations.
• Collaboration with global stakeholders and headquarters teams.
• A technology-driven and innovation-focused environment.
• International exposure, professional development, and career growth opportunities.
• The opportunity to contribute directly to the adoption and evolution of a business-critical platform.

Location: Shanghai, China (On-site)
Industry: Fashion Retail & Digital Transformation

Pay: $445 per day

Role Overview

We are seeking an IOP Implementation Consultant to support the rollout, adoption, and continuous improvement of a digital platform used across Product Development, Purchasing, Quality, Design, and Supply Chain functions.

Based in China, this role will work closely with local business users, suppliers, and commercial offices while collaborating regularly with Product, Process, Technology, and Support teams at global headquarters. The successful candidate will act as a bridge between local operations and international teams, ensuring successful platform adoption, effective communication, and alignment with global processes.

Key Responsibilities

Platform Implementation & User Adoption

• Lead platform rollout and adoption across local teams and supplier-related operations.
• Support onboarding, training, and change management activities.
• Promote effective use of the platform and transition from manual or legacy processes.
• Monitor adoption levels and address barriers impacting user engagement.
• Ensure adherence to global standards and business processes.

Stakeholder Communication & Coordination

• Act as the primary liaison between local users and global Product, Process, Technology, and Support teams.
• Translate business needs, operational challenges, and user feedback into clear, actionable inputs.
• Communicate platform updates, new features, process changes, and issue resolutions to stakeholders.
• Prepare status reports, issue summaries, and structured feedback for headquarters teams.
• Escalate incidents and risks with appropriate business context and priority.

Functional Support & Issue Management

• Provide day-to-day support to users across Product, Purchasing, Quality, Design, and Supply Chain functions.
• Investigate and resolve functional issues, service requests, and process-related challenges.
• Coordinate with specialist teams when escalations are required.
• Track issues through to resolution and maintain clear communication with users.

Training & Change Enablement

• Deliver onboarding sessions, workshops, and user training programs.
• Develop and adapt training materials, guides, and support documentation.
• Help users understand both system functionality and end-to-end business processes.
• Support consistent adoption and standardized ways of working.

Process Improvement

• Understand key business processes and ensure platform usage aligns with operational requirements.
• Identify process gaps, adoption challenges, and improvement opportunities.
• Gather user feedback and convert insights into actionable recommendations.
• Support continuous improvement initiatives with Product, Operations, and Technology teams.

Travel & Deployment Support

• Travel within China and occasionally to Spain to support offices, suppliers, and business teams.
• Participate in occasional international travel for project alignment, training, and implementation activities.
• Support deployment, go-live, onboarding, and stabilization activities as required.

Candidate Requirements

Experience

• Experience in software implementation, digital transformation, business process improvement, user adoption, or functional support roles.
• Proven experience working directly with business users and operational teams.
• Ability to understand complex business processes and enterprise applications.
• Experience in fast-paced, technology-enabled environments.
• Exposure to international or cross-functional teams is advantageous.

Functional Skills

• Strong business process analysis and problem-solving capabilities.
• Ability to identify process gaps, functional issues, and adoption barriers.
• Experience documenting requirements, incidents, risks, and improvement opportunities.
• Comfortable working with enterprise applications and digital collaboration tools.
• Strong organizational skills and attention to follow-up and issue resolution.

Communication Skills

• Excellent verbal and written communication skills.
• Ability to communicate effectively across cultures and different stakeholder groups.
• Strong stakeholder management and relationship-building abilities.
• Capable of simplifying complex concepts for non-technical audiences.
• Proactive in communicating risks, priorities, and business impacts.

Languages

• Native or fluent Mandarin.
• Advanced professional English (spoken and written).
• Spanish language skills are considered a strong advantage.

Mobility

• Willingness to travel within China.
• Availability for occasional international travel.
• Ability to maintain required travel documentation and visas.

Personal Attributes

• User-focused and service-oriented mindset.
• Strong interpersonal and relationship-building skills.
• Analytical thinker with strong problem-solving capabilities.
• Proactive, adaptable, and results-driven.
• Able to work independently while collaborating across multiple teams.
• High level of ownership, accountability, and execution focus.
• Comfortable working in multicultural and international environments.

Preferred Background

• Experience within Fashion Retail environments.
• Knowledge of Product Development, Purchasing, Quality, Design, Supply Chain, or PLM-related processes.
• Background in functional consulting, business support, or digital platform implementation.
• Experience supporting international rollouts and change management initiatives.
• Exposure to Agile, Product, or Technology teams is beneficial.

What’s Offered

• Opportunity to join a high-impact international digital transformation program.
• Exposure to strategic Fashion Retail business processes and operations.
• Collaboration with global stakeholders and headquarters teams.
• A technology-driven and innovation-focused environment.
• International exposure, professional development, and career growth opportunities.
• The opportunity to contribute directly to the adoption and evolution of a business-critical platform.

Role: Bilingual Technical Program Manager
Location: Tokyo, Japan/onsite
Language Requirements: Japanese (Native/Fluent) & English (Business Fluent)

Contract Type: Daily-rate contract
Rate: USD $900  per day

Role Overview

We are looking for a Bilingual Technical Program Manager to act as the main on-site point of contact for a key global client. In this position, you will be responsible for managing the delivery of Insight’s Managed Network Services, ensuring the client’s network infrastructure remains stable, dependable, and high-performing.

You will serve as the connection between the client’s local business teams in Japan and Insight’s global 24/7 Network Operations Center (NOC). A strong knowledge of networking technologies is required to successfully manage services spanning routing, switching, security, and load balancing environments.

Key Responsibilities

1. Service Delivery & Operations Management
• Operational Oversight: Manage the day-to-day operations of the client’s network infrastructure, ensuring continuous 24x7 availability and stability.
• Incident & Event Management: Enable swift responses to network incidents by coordinating between the client and remote engineering teams to address connectivity and hardware issues.
• Scope Management: Ensure that all services delivered remain fully aligned with the defined Managed Network scope, including the management of Routers, Switches, Firewalls, Wireless Access Points, and Load Balancers.
• Vendor & Carrier Liaison: Handle escalations with third-party carriers and technology vendors (e.g., Cisco, Palo Alto, Juniper) to resolve outages or hardware-related failures.

2. Communication & Reporting
• Bilingual Coordination: Translate complex technical network issues and business requirements between Japanese-speaking stakeholders and English-speaking global support teams.
• Performance Reporting: Provide regular reports on capacity planning, health checks, and network performance visibility to leadership.
• ITIL Process Adherence: Ensure all service management processes—including Incident, Problem, Change, and Service Requests—comply with established ITIL frameworks.

3. Lifecycle & Maintenance
• Patch Management: Oversee the scheduling and execution of patching to maintain infrastructure security and keep systems up to date.
• Change Enablement: Manage the change control process for ACLs, firewall rules, and interface configuration changes, ensuring minimal disruption to business operations.

Technical Knowledge Requirements
Although this is a Program Management role, familiarity with the following technologies is required:
• Routing & Switching: Cisco (Catalyst/Nexus), Meraki MS, Extreme, HPE/Aruba
• Security / Firewalls: Cisco Firepower/ASA, Palo Alto (Panorama/Prisma), Fortinet, SonicWall
• Load Balancing: F5, NetScaler
• Wireless: Cisco, Meraki MR, Extreme, Juniper
• Network Applications: Cisco ISE, Aruba ClearPass

Qualifications
 Experience:

• 5+ years in IT Project Management or Service Delivery
•  Experience in Network Operations or Infrastructure Managed Services
   

Education:

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)

Certifications:

• PMP or Prince2 certification preferred
•  ITIL Foundation (v3 or v4) highly desired
•  CCNA or Network+ level knowledge is a strong plus
• Skills:
   Ability to distinguish between in-scope and out-of-scope requests (e.g., cabling, end-user desktop support, SD-WAN architecture)
• Experience collaborating with global teams across multiple time zones

Salary: £40,000 - £60,000 depending on experience

Location: Andover

Hybrid: 3 days in the office + 2 from home

Overview

Reporting directly to the Tax Manager and ultimately to a Partner, you will play a key role within the Tax Department, primarily focusing on personal tax compliance with some exposure to tax advisory work.

The ideal candidate will be ATT qualified and responsible for preparing Self Assessment Tax Returns and other tax-related submissions for a varied portfolio of personal tax clients, working closely with portfolio holders to ensure excellent client service and compliance.

Key Responsibilities

Your duties will include, but are not limited to:

• Preparing and submitting Self Assessment Tax Returns in line with internal deadlines, client requirements, and statutory obligations.
• Preparing and submitting P11D, CT61, NRL, and CIS returns.
• Preparing and submitting Residential Capital Gains Tax returns to meet statutory filing requirements.
• Assisting with tax administration, including notices of coding and routine correspondence with HM Revenue & Customs (HMRC) and clients.
• Keeping portfolio holders and other relevant team members informed of client developments and matters arising.
• Identifying potential risk areas within cases under your management.
• Recognising tax planning and advisory opportunities arising from client work and communicating these to portfolio holders.
• Contributing effectively to staff appraisal meetings.
• Continuously developing professional knowledge and technical skills through professional reading and attendance Accountancy training courses and technical updates.
• Completing timesheets accurately on a daily basis.
• Undertaking any other reasonable duties as required.

Personal Qualities

The successful candidate will demonstrate:

• Excellent communication skills, both written and verbal.
• Flexibility and adaptability in response to business needs and the seasonal nature of the tax compliance cycle.
• A self-motivated approach, with the ability to think quickly and show initiative.
• Strong organisational skills, with the ability to plan workloads effectively and meet deadlines.
• A professional appearance and attitude appropriate to a professional services firm.
• Strong interpersonal skills, enabling effective relationships with both clients and colleagues.
• The ability to work within budgets and promptly communicate any issues to portfolio holders.

Professional Attributes

Essential Qualifications

• ATT qualified, part-qualified CTA, fully CTA qualified, or qualified through relevant practical experience.

Essential Skills and Experience

• Experience preparing Self Assessment Tax Returns.
• Experience preparing P11D returns.
• Proficiency in using tax software and computer packages for the preparation of Self Assessment Tax Returns and P11Ds.

Desirable Qualifications and Experience

• A minimum of 3–5 years’ experience in a similar accountancy practice environment.
• Experience using the IRIS Accountancy Suite.

Location: Schwechat, Austria
Experience: 7+ years
Languages: German and English (mandatory)
Salary: €6,700 per month

Role Overview

We are looking for an experienced Operations Manager to oversee OT infrastructure operations while providing L3 expertise in Microsoft SCCM/MECM and Active Directory. The role focuses on maintaining stable, secure, and reliable industrial IT environments, ensuring minimal disruption to plant operations, and delivering high-quality endpoint and identity management services.

Key Responsibilities

OT Infrastructure Operations

• Take ownership of OT infrastructure operations and service availability.
• Ensure stable operation of critical industrial and plant infrastructure with minimal downtime.
• Coordinate and resolve incidents across technical teams.
• Manage changes in production environments following strict governance.
• Collaborate with plant operations, engineering, IT, cybersecurity, and external vendors.
• Monitor operational risks, ageing infrastructure, recurring issues, and dependencies.
• Maintain accurate documentation, escalation procedures, and operational standards.
• Improve service quality, infrastructure resilience, and operational consistency.

SCCM & Endpoint Management

• Provide L3 support for Microsoft SCCM/MECM infrastructure.
• Manage software deployment, OS deployment, patch management, application distribution, collections, compliance baselines, and endpoint health.
• Troubleshoot SCCM client communication, deployment failures, content distribution, boundary configuration, Software Center, WSUS/SUP integration, and reporting issues.
• Monitor SCCM infrastructure components and support monthly patch deployment, compliance validation, and remediation activities.

Active Directory Administration

• Deliver L3 administration and support for Microsoft Active Directory.
• Manage users, groups, organizational units, Group Policies, permissions, delegation, and authentication services.
• Resolve account lockouts, replication issues, authentication failures, GPO conflicts, and computer object problems.
• Maintain directory security, access governance, and compliance with organisational standards.

Incident, Change & Operations Management

• Handle complex incidents related to SCCM, Active Directory, endpoint management, and software deployment.
• Act as the escalation point for critical P1/P2 incidents.
• Perform root cause analysis and implement preventive improvements.
• Execute controlled infrastructure changes with testing, rollback planning, and post-implementation validation.
• Coordinate with desktop, server, security, application, and network teams to ensure timely issue resolution.
• Track patch compliance and deployment success while producing operational reports and dashboards.

Governance & Compliance

• Maintain SOPs, knowledge articles, deployment standards, and operational documentation.
• Ensure compliance with endpoint security, access management, and directory administration policies.
• Support audits by providing operational records, patch compliance, and change documentation.
• Drive process improvements and standardisation across endpoint and identity management services.

Required Skills & Experience

Technical Skills

• Strong experience with Microsoft SCCM/MECM.
• Strong Microsoft Active Directory administration experience.
• Good knowledge of Group Policy, WSUS/SUP, software deployment, endpoint patching, client troubleshooting, and AD permissions.
• Experience managing enterprise endpoint environments and identity services.
• Good understanding of OT infrastructure, including Windows/Linux servers, virtualization, networking, firewalls, remote connectivity, backup and recovery, and site infrastructure.
• Knowledge of production-critical OT environments, including uptime requirements, controlled change windows, vendor dependencies, and operational safety.
• Strong troubleshooting and analytical skills.

Soft Skills

• Strong ownership and problem-solving ability.
• Excellent communication with both technical and business stakeholders.
• Effective planning, coordination, and organisational skills.
• Strong documentation and process discipline.
• Ability to perform under pressure in critical operational environments.

Preferred Qualifications

• Experience with Microsoft Intune and co-management.
• PowerShell scripting knowledge.
• Familiarity with Azure AD / Microsoft Entra ID.
• ITIL knowledge.
• Experience with reporting and operational dashboards.

Key Deliverables

• Reliable SCCM and Active Directory operations.
• Timely resolution of escalated incidents.
• High patch compliance and successful software deployments.
• Secure and well-governed Active Directory administration.
• Reduced recurring endpoint issues.
• Strong collaboration across infrastructure, security, and desktop support teams.

Location: Belgium
Experience: 8+ years
Languages: Dutch and English (mandatory)
Salary: €6,700 per month

Role Summary

Responsible for managing and supporting OT infrastructure, enterprise networks, and security services. The role requires strong L3 technical expertise, ownership of operational stability, incident management, change governance, and continuous improvement across industrial and enterprise environments.

Key Responsibilities

• Own end-to-end OT infrastructure and network operations to ensure service reliability.
• Maintain critical industrial environments with minimal operational impact.
• Lead major incidents, troubleshooting, escalations, and service recovery activities.
• Manage controlled changes within production-sensitive environments.
• Work closely with plant teams, engineering, IT, cybersecurity, and external vendors.
• Improve operational visibility through documentation, risk tracking, and process improvements.

Technical Expertise Required

• Strong experience with OT infrastructure supporting industrial environments.
• Hands-on knowledge of:
  • Cisco routers and switches
  • LAN/WAN and datacenter connectivity
  • Windows/Linux OT systems
  • Virtualization platforms
  • Firewalls and security controls
  • VPN and remote connectivity
  • Backup and recovery solutions
  • Site and endpoint infrastructure

Network & Security Responsibilities

• Provide L3 support for enterprise network environments.
• Troubleshoot complex issues involving:
  • Routing and switching
  • VLANs, trunking, STP
  • OSPF/BGP/static routing
  • HSRP/VRRP
  • ACLs
  • Packet loss, latency, and connectivity issues
• Manage Palo Alto firewall operations including:
  • Security policies
  • NAT
  • VPN
  • Traffic analysis
  • Firewall troubleshooting
  • Panorama-managed environments

Incident & Change Management

• Lead P1/P2 incidents and act as escalation point for complex issues.
• Perform root cause analysis and implement corrective actions.
• Support network migrations, upgrades, and service changes.
• Ensure proper validation, rollback planning, and documentation.

Operational Responsibilities

• Manage tickets, escalations, SLA performance, and service priorities.
• Provide technical guidance to L1/L2 teams.
• Coordinate with vendors, carriers, cloud teams, and application teams.
• Support service reviews and operational reporting.

Governance & Improvement

• Maintain:
  • Network diagrams
  • SOPs
  • Firewall documentation
  • Support procedures
  • Implementation guides
• Ensure security and change processes are followed.
• Identify opportunities for optimization, automation, and improved resilience.

Required Skills

• Strong Cisco networking experience.
• Strong Palo Alto firewall expertise.
• Advanced troubleshooting across network and security domains.
• Experience with enterprise, datacenter, branch, and hybrid environments.
• Knowledge of ITIL processes and operational governance.

Soft Skills

• Strong ownership and leadership during incidents.
• Excellent communication and stakeholder management.
• Ability to manage L3 escalations independently.
• Strong analytical and problem-solving skills.

Preferred Skills

• Cloud networking and security exposure.
• Monitoring and log analysis experience.
• Automation/scripting knowledge.
• Vendor management experience.

Expected Outcomes

• Stable network and OT infrastructure operations.
• Faster resolution of critical incidents.
• Improved service resilience and reduced recurring issues.
• Strong documentation and operational governance.
• Increased stakeholder confidence.