Location: Onsite – Tokyo (Olinas Tower), Japan

Note: Remote within Japan is possible, but onsite is highly preferred. Hours: M-F, 9:00 AM – 6:00 PM JST (Flexibility for US-syncs and after-hours changes required)

Language: Strong English (Primary); Communicative Japanese (Secondary)

Monthly rate : $9,680– $14,850 per month

Role Summary

We are looking for high-caliber Network Engineers to join our team in Tokyo as an extension of the MetLife global network organization. You will act as the "boots on the ground" in Japan, bridging the gap between local operations and US-based leadership. The team will consist of one expert-level lead (CCIE) and two senior-level engineers (CCNP) capable of managing complex, large-scale enterprise infrastructure.

Key Responsibilities

• Network Engineering: Design, deploy, and support Layer 2/Layer 3 network architectures using Cisco IOS and NX-OS.

• Security & Firewalls: Lead the management of Palo Alto firewalls, including policy optimization, Panorama management, GlobalProtect, and threat prevention.

• Application Delivery: Configure and troubleshoot Citrix NetScaler (ADC) for high availability, SSL offloading, and traffic steering.

• Global Collaboration: Serve as a technical liaison for the US team, ensuring global initiatives are executed accurately within the Japan region.

• Operational Excellence: Perform deep-dive troubleshooting in large-scale environments and maintain high-quality architectural documentation.

Technical Requirements

• Core Networking: Expert-level proficiency with Cisco IOS and Cisco NX-OS platforms.

• Firewalls: Hands-on experience with Palo Alto (Panorama, GlobalProtect, Log analysis).

• Load Balancing: Solid understanding of Citrix NetScaler (ADC) and traffic management.

• Certifications: * Lead Role: CCNP (Routing & Switching, Enterprise, or Security) is highly preferred.

  • Staff Roles: CCNP level competency with significant enterprise experience.

• Design: Proven ability to create and interpret complex L2/L3 architecture designs.

Nice-to-Have Skills

• Working knowledge of Arista EOS (Enterprise or Data Center deployments).

• Experience in highly regulated environments (Finance/Insurance).

Additional Expectations

• Autonomy: Ability to operate independently in complex technical environments.

• Communication: Exceptional ability to articulate technical concepts to both leadership and global peers in English.

• Reliability: Availability for scheduled after-hours maintenance windows and coordination meetings with the US team.

Role: Bilingual Technical Program Manager
Location: Tokyo, Japan/onsite
Language Requirements: Japanese (Native/Fluent) & English (Business Fluent)

Contract Type: Daily-rate contract
Rate: USD $900  per day

Role Overview

We are looking for a Bilingual Technical Program Manager to act as the main on-site point of contact for a key global client. In this position, you will be responsible for managing the delivery of Insight’s Managed Network Services, ensuring the client’s network infrastructure remains stable, dependable, and high-performing.

You will serve as the connection between the client’s local business teams in Japan and Insight’s global 24/7 Network Operations Center (NOC). A strong knowledge of networking technologies is required to successfully manage services spanning routing, switching, security, and load balancing environments.

Key Responsibilities

1. Service Delivery & Operations Management
• Operational Oversight: Manage the day-to-day operations of the client’s network infrastructure, ensuring continuous 24x7 availability and stability.
• Incident & Event Management: Enable swift responses to network incidents by coordinating between the client and remote engineering teams to address connectivity and hardware issues.
• Scope Management: Ensure that all services delivered remain fully aligned with the defined Managed Network scope, including the management of Routers, Switches, Firewalls, Wireless Access Points, and Load Balancers.
• Vendor & Carrier Liaison: Handle escalations with third-party carriers and technology vendors (e.g., Cisco, Palo Alto, Juniper) to resolve outages or hardware-related failures.

2. Communication & Reporting
• Bilingual Coordination: Translate complex technical network issues and business requirements between Japanese-speaking stakeholders and English-speaking global support teams.
• Performance Reporting: Provide regular reports on capacity planning, health checks, and network performance visibility to leadership.
• ITIL Process Adherence: Ensure all service management processes—including Incident, Problem, Change, and Service Requests—comply with established ITIL frameworks.

3. Lifecycle & Maintenance
• Patch Management: Oversee the scheduling and execution of patching to maintain infrastructure security and keep systems up to date.
• Change Enablement: Manage the change control process for ACLs, firewall rules, and interface configuration changes, ensuring minimal disruption to business operations.

Technical Knowledge Requirements
Although this is a Program Management role, familiarity with the following technologies is required:
• Routing & Switching: Cisco (Catalyst/Nexus), Meraki MS, Extreme, HPE/Aruba
• Security / Firewalls: Cisco Firepower/ASA, Palo Alto (Panorama/Prisma), Fortinet, SonicWall
• Load Balancing: F5, NetScaler
• Wireless: Cisco, Meraki MR, Extreme, Juniper
• Network Applications: Cisco ISE, Aruba ClearPass

Qualifications
 Experience:

• 5+ years in IT Project Management or Service Delivery
•  Experience in Network Operations or Infrastructure Managed Services
   

Education:

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)

Certifications:

• PMP or Prince2 certification preferred
•  ITIL Foundation (v3 or v4) highly desired
•  CCNA or Network+ level knowledge is a strong plus
• Skills:
   Ability to distinguish between in-scope and out-of-scope requests (e.g., cabling, end-user desktop support, SD-WAN architecture)
• Experience collaborating with global teams across multiple time zones

Location: Onsite – Tokyo (Olinas Tower), Japan

Note: Remote within Japan is possible, but onsite is highly preferred. Hours: M-F, 9:00 AM – 6:00 PM JST (Flexibility for US-syncs and after-hours changes required)

Language: Strong English (Primary); Communicative Japanese (Secondary)

 CCIE-level (Lead) | 2x CCNP-level (Senior/Staff)

Monthly rate : $14,850 – $22,000 per month

Role Summary

We are looking for high-caliber Network Engineers to join our team in Tokyo as an extension of the MetLife global network organization. You will act as the "boots on the ground" in Japan, bridging the gap between local operations and US-based leadership. The team will consist of one expert-level lead (CCIE) and two senior-level engineers (CCNP) capable of managing complex, large-scale enterprise infrastructure.

Key Responsibilities

• Network Engineering: Design, deploy, and support Layer 2/Layer 3 network architectures using Cisco IOS and NX-OS.

• Security & Firewalls: Lead the management of Palo Alto firewalls, including policy optimization, Panorama management, GlobalProtect, and threat prevention.

• Application Delivery: Configure and troubleshoot Citrix NetScaler (ADC) for high availability, SSL offloading, and traffic steering.

• Global Collaboration: Serve as a technical liaison for the US team, ensuring global initiatives are executed accurately within the Japan region.

• Operational Excellence: Perform deep-dive troubleshooting in large-scale environments and maintain high-quality architectural documentation.

Technical Requirements

• Core Networking: Expert-level proficiency with Cisco IOS and Cisco NX-OS platforms.

• Firewalls: Hands-on experience with Palo Alto (Panorama, GlobalProtect, Log analysis).

• Load Balancing: Solid understanding of Citrix NetScaler (ADC) and traffic management.

• Certifications: * Lead Role: CCIE (Routing & Switching, Enterprise, or Security) is highly preferred.

  • Staff Roles: CCNP level competency with significant enterprise experience.

• Design: Proven ability to create and interpret complex L2/L3 architecture designs.

Nice-to-Have Skills

• Working knowledge of Arista EOS (Enterprise or Data Center deployments).

• Experience in highly regulated environments (Finance/Insurance).

Additional Expectations

• Autonomy: Ability to operate independently in complex technical environments.

• Communication: Exceptional ability to articulate technical concepts to both leadership and global peers in English.

• Reliability: Availability for scheduled after-hours maintenance windows and coordination meetings with the US team.

Location: Douala, Cameroon
Contract Duration: Minimum 12 months
Engagement Type: onsite 

Contract Rate:5392.57 XAF per day

Position Overview:
We are seeking an L1 On-Site Support Technician to provide workstation hardware and software support to end users. The technician will ensure efficient resolution of incidents and service requests while maintaining compliance with service level agreements (SLAs).

Scope of Service:
The service will consist in support for users in the SW/HW environment of the workstation. The microcomputer on-site support technician will carry out, among others, the following activities:

• Level 1 onsite support resolving incidents and requests related to the workplace
• Operating System Support and Standard Software Support
• Client Email Management (local and web)
• Workstation Security (antivirus)
• Virtual Desktop Infrastructure (VDI) support
• Hardware warranty management
• VoIP support and basic networking support
• Compliance with the SLA
• Track tickets in progress until they are resolved
• Continuous feedback to users during ticket management
• Service monitoring
• Mailbox management, call reception, and ticketing tool management
• Escalation to L2 when the incident requires it
• Stock management and equipment platform management
• Physical installation and on-site configuration of equipment/applications
• Making physical changes, installations, and relocation of equipment
• Support actions for other groups ("Remote Hands")

Location: Outside London

Contract : Inside IR35

Salary: Negotiable

Key Responsibilities

Test Planning & Strategy

• Develop and manage the overall testing strategy, test plans, and quality assurance approach for Tagetik implementations, upgrades, and enhancements, including SIT, UAT, regression, and patch testing.
• Assess functional and technical specifications to ensure appropriate test coverage and system testability.

Functional & Data Validation

• Validate core financial processes within Tagetik, including consolidations, allocations, intercompany eliminations, journal entries, and currency conversion.
• Conduct data reconciliation and variance analysis across source systems, Tagetik, and reporting outputs.
• Verify Planning, Forecasting, Budgeting, and Reporting results align with defined business and financial rules.

Test Delivery & Defect Management

• Create and execute comprehensive functional, regression, and negative test scenarios.
• Record, monitor, and manage defects through to resolution, working closely with development and project teams to ensure timely fixes.

User Acceptance Testing (UAT)

• Coordinate and support UAT activities, including walkthrough sessions, defect review meetings, and obtaining business approvals.
• Produce UAT progress reports, testing metrics, and final sign-off documentation for stakeholders and leadership teams.

Automation & Process Improvement

• Identify opportunities to improve regression efficiency through automation and reusable testing assets within Tagetik environments.
• Support continuous improvement initiatives across QA standards, processes, templates, and delivery methodologies.

Stakeholder Engagement & Team Leadership

• Lead QA activities on Tagetik programmes, including mentoring junior QA resources and coordinating both offshore and onsite testing teams.
• Work collaboratively with Finance SMEs, Functional Consultants, and Integration teams to resolve issues and ensure release readiness.

Required Skills & Experience

Experience

• 10+ years of experience in software testing and quality assurance, including strong hands-on experience with CCH Tagetik testing.
• Proven background in testing EPM/CPM platforms and financial systems.

Functional Knowledge

• Strong understanding of Financial Consolidation, FP&A, Budgeting, Forecasting, and Financial Reporting processes.
• Knowledge of financial governance, audit compliance, and period-end close processes.

Technical & Testing Expertise

• Skilled in test case preparation, defect lifecycle management, and coordination of SIT/UAT activities.
• Experience performing data validation using SQL queries and data extracts.
• Exposure to automation frameworks and performance testing tools is advantageous.

Soft Skills

• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving capabilities with keen attention to detail.
• Comfortable working within Agile and iterative project delivery environments.

Location: Reading, Berkshire (Office-based)
Type: Permanent
Salary: £26,000 – £32,000 basic
OTE: +£6,000 Year 1 - Uncapped 
Start Date: ASAP

An exciting opportunity has arisen with a growing, global organisation specialising in business innovation and business change. If you have experience in Service Management or IT Services and a passion for new business development, this could be the perfect next step in your sales career.

The Role

As a Business Development Representative (BDR), you’ll play a key role within a successful sales team, generating new sales opportunities and building a strong pipeline of qualified leads. You’ll be responsible for prospecting, following up on opportunities, and passing high-quality leads to the wider sales team for conversion.

This role would suit someone who is motivated, resilient, and thrives on building relationships and exceeding targets.

Key Responsibilities

• Generate new leads through proactive cold calling
• Follow up on marketing campaigns, engaging and developing prospects
• Qualify leads and pass opportunities to sales colleagues for conversion
• Accurately document and track activity within the CRM system (Salesforce)
• Engage confidently with senior decision-makers, including Directors, VPs and C-suite executives
• Identify opportunities for new campaigns to increase lead generation
• Develop a strong understanding of products and services, communicating value clearly to prospects
• Build and nurture long-term relationships with potential customers

Skills & Experience

• Proven experience as a Business Development Representative or similar role
• Comfortable prospecting and cold calling into a global market
• Strong communication, negotiation and business acumen
• Self-motivated with a track record of meeting or exceeding sales targets
• High energy, organised, and resilient mindset
• Background in Service Management or IT Services is desirable
• Fluent English (spoken and written)

Benefits

• 24 days holiday per year (plus bank holidays)
• £6,000 OTE per year on top of basic salary
• Clear career development opportunities within a growing global business
• Supportive team environment where performance is recognised and rewarded

This is a rewarding role where your contribution will make a real impact, offering strong earning potential and long-term career progression.

Location: Reading
Salary: £40,000 - £50,000 + Double OTE (Uncapped Commission)

We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market presence.

This hybrid role combines new business development with account management. You will be responsible for generating new opportunities, building a strong pipeline, and growing existing client relationships by understanding their challenges and positioning solutions as a critical extension of their IT operations.

Key Responsibilities

New Business Development:

• Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement
• Identify and engage key decision-makers across IT, Operations, and Service Management
• Build, manage, and maintain a qualified sales pipeline
• Own the full sales cycle from initial engagement through to close and handover

Account Management:

• Develop and expand existing customer relationships, identifying upsell and cross-sell opportunities
• Act as a trusted advisor, supporting clients on their ITSM improvement journey
• Conduct regular account reviews to ensure long-term success and satisfaction
• Collaborate with internal delivery teams to ensure successful project execution and uncover further growth opportunities

Additional Responsibilities:

• Forecast against sales targets and provide regular progress updates
• Maintain accurate and up-to-date CRM records
• Leverage market and competitor insights to strengthen value proposition
• Build strong relationships with senior stakeholders, including C-level executives

Skills & Experience Required

• Proven success in ITSM solution sales
• Minimum of 3 years’ B2B sales experience
• Strong track record in both new business acquisition and account development
• Excellent negotiation, communication, and commercial skills
• Confidence engaging with senior stakeholders and decision-makers
• Self-motivated, results-driven, and highly accountable
• Knowledge of ITSM frameworks such as ITIL or SIAM
• Degree educated (business/management preferred) or equivalent experience

This is a fantastic opportunity for a driven sales professional looking to maximise earnings through an uncapped commission structure while making a real impact in a growing organisation. Apply now to take the next step in your career.

Location: Hybrid – Watford (3 days per week in office)
Type: Full-time
Salary: £60,000 – £80,000 + Commission (OTE £120,000 – £150,000)

About the Role

We are looking for a high-performing New Business ITSM Sales Executive with a strong track record in IT Service Management (ITSM) solution sales.

This is a true hunter role, focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building across Managed Service Providers (MSPs) and enterprise organisations.

You will use your ITSM expertise to understand customer challenges, articulate value, and position our solutions as a trusted extension of their IT operations.

This is a great opportunity to join a fast-growing international organisation and play a key role in expanding our presence across the ITSM landscape.

Key Responsibilities

New Business Development & Lead Generation

• Drive new logo acquisition through outbound prospecting, targeted campaigns, and networking

• Identify and engage decision-makers across IT, Operations, and Service Management

• Qualify, nurture, and convert leads using a consultative, value-led approach

• Leverage CRM and sales tools such as HubSpot, Salesforce, and LinkedIn Sales Navigator

Solution Sales & Deal Management

• Lead discovery sessions to understand customer ITSM challenges and requirements

• Deliver tailored demos, presentations, and proposals aligned to business needs

• Manage complex, multi-stakeholder sales cycles effectively

• Own the full sales lifecycle from prospecting through to close and handover

• Position solutions as strategic partnerships that enhance service delivery and efficiency

Industry Expertise & Collaboration

• Maintain knowledge of ITSM platforms (e.g., ServiceNow, BMC, Freshservice, Jira Service Management)

• Share customer insights to support go-to-market and product strategies

• Collaborate with Marketing, Product, and Partner teams

• Maintain accurate pipeline management and forecasting

What We’re Looking For

Required Experience & Skills

• Proven success in new business (“hunter”) sales within ITSM or IT services environments

• Experience selling ITSM solutions or services

• Strong understanding of managed services and recurring revenue models

• Experience managing complex B2B sales cycles

• Excellent communication, presentation, and consultative selling skills

• Self-motivated, results-driven, and accountable

Desirable

• Knowledge of ITSM frameworks such as ITIL or SIAM

Additional Information

• Headquartered in Finland, with a 1-week onboarding and culture immersion at HQ

• Global offices across London, Finland, USA, and Germany

• Collaborative, growth-focused environment with strong autonomy and support

The Opportunity

We’re looking for a high-performing ITSM New Business Sales Consultant to drive growth in a fast-scaling, international organisation.

This is a true hunter role—focused on winning new business, opening doors, and building a strong pipeline within the ITSM and MSP ecosystem. You’ll take a consultative approach to selling, helping organisations modernise and optimise their IT service operations through automation, integration, and smart service design.

If you thrive in a target-driven environment and enjoy owning the full sales cycle, this role offers significant earning potential and real impact.

What You’ll Be Doing

New Business Development

• Proactively generate and win new business across MSPs and enterprise organisations
• Identify, engage, and influence key decision-makers in IT, Operations, and Service Management
• Build and execute strategic prospecting plans using tools like HubSpot, Salesforce, and LinkedIn Sales Navigator
• Develop a strong pipeline through outbound activity, networking, and targeted campaigns

Consultative Solution Selling

• Lead discovery sessions to uncover client challenges and opportunities
• Position ITSM, integration, and automation solutions aligned to business outcomes
• Deliver compelling demos, proposals, and workshops
• Manage the full sales cycle from prospecting through to close and handover

Deal & Pipeline Management

• Navigate complex, multi-stakeholder sales environments
• Maintain accurate forecasting and pipeline visibility
• Consistently meet and exceed revenue targets

Market Insight & Collaboration

• Stay up to date with ITSM platforms (e.g. ServiceNow, Jira Service Management, BMC, Freshservice)
• Feed market intelligence back into marketing, product, and leadership teams
• Collaborate cross-functionally to support growth and customer success

What We’re Looking For

Essential:

• Proven track record in new business (“hunter”) sales within ITSM, IT services, or MSP environments
• Experience selling ITSM, automation, or integration solutions
• Strong understanding of managed services and recurring revenue models
• Ability to manage complex B2B sales cycles
• Excellent communication and consultative selling skills
• Highly self-motivated with a results-driven mindset

Desirable:

• Knowledge of ITSM frameworks (e.g. ITIL, SIAM)
• Experience with integration or workflow automation platforms
• Background selling into MSPs, enterprise IT teams, or via channel/resellers

Why Join Us?

• Join a growing international business with strong market momentum
• High-earning potential with uncapped commission structure
• Work in a collaborative, forward-thinking environment
• Opportunity to influence growth strategy and market expansion

Additional Benefits:

• 1-week onboarding and cultural immersion at HQ in Finland
• Global presence across the UK, Europe, and the US
• Strong focus on autonomy, progression, and professional development

Ready to Make an Impact?

If you’re a driven new business sales professional with ITSM expertise and a passion for winning, we’d love to hear from you.

Location: Hybrid – Abingdon or Southampton, UK
Department: New Business / Sales

Salary: between £30 000 and £45 000 DOE + Commission 

About the Role

Our client, a leading IT Managed Service Provider (MSP), is looking for a driven and goal-oriented Sales Development Representative (SDR) to join its expanding New Business team.

This role plays a vital part in spotting and developing new business opportunities, helping to grow our portfolio of Managed IT, Cybersecurity, and Digital Transformation solutions. You will collaborate closely with the Business Development Director to research potential markets, engage key decision-makers, and create a strong pipeline of qualified sales opportunities.

This opportunity suits someone ambitious who enjoys outbound prospecting, relationship building, and developing a long-term career in technology sales.

Key Responsibilities

• Research and identify new business prospects through cold calling, email outreach, networking, and market analysis.
• Qualify leads and arrange meetings with senior decision-makers for the wider sales team.
• Promote attendance and participation in company events, webinars, and marketing campaigns through proactive engagement.
• Follow up on meetings and events to nurture and maintain strong prospect relationships.
• Assess inbound leads to ensure alignment with the company’s ideal customer profile.
• Accurately update CRM systems to maintain a well-structured and active sales pipeline.
• Work closely with the Marketing team to improve messaging and share feedback on lead quality and campaign performance.
• Consistently meet or exceed targets related to outreach, activity levels, and opportunity creation.

Skills & Experience Required

Essential

• Background in B2B sales, telemarketing, telesales, lead generation, or a similar SDR role
• Strong verbal and written communication skills with confidence engaging senior stakeholders
• Proven experience working in a target-driven and performance-focused environment
• Excellent organisational and multitasking abilities
• Familiarity with CRM systems and Microsoft Office tools
• Ability to manage several outreach campaigns at the same time

Desirable

• Interest in or exposure to IT Managed Services, Cybersecurity, Cloud, or broader technology sectors
• Understanding of B2B sales cycles and pipeline development
• Experience interacting with senior-level or C-suite decision-makers

Personal Attributes

You will succeed in this role if you:

• Have a strong “hunter” mindset and enjoy creating new business opportunities
• Are persistent, resilient, and confident handling rejection
• Are self-driven and capable of working independently
• Enjoy collaborating with others and contributing to team success
• Are eager to learn and build a career in technology sales
• Bring a positive attitude, energy, and a growth-focused mindset

What on Offer

• Competitive base salary with an uncapped commission scheme
• Flexible hybrid working arrangement
• Clear career development and progression opportunities within sales
• Continuous training and professional development support
• Exposure to the latest trends in IT, Managed Services, and Cybersecurity
• The chance to join a fast-growing and ambitious technology organisation

Compensation & Benefits

Monthly Salary: 20,000 QAR to 30,000 QAR (Commensurate with experience and technical qualifications)

Employment Type: 12 months contract

Location: Qatar

Position Overview

The L1 & L2 Support Engineer oversees the day-to-day technical and operational support for the OMNIA Traffic Management System and Tolling Back-Office Systems. This role is vital to preserving the uptime, efficiency, and security of critical Intelligent Transportation Systems (ITS) infrastructure and transaction pipelines. All duties must align strictly with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and the specific contractual mandates outlined in the Project Brief.

The chosen candidate will proactively monitor infrastructure, resolve technical incidents, execute controlled system updates, and provide precise documentation. All work must follow the project’s established Change Management, Facility Access, and Administration guidelines, alongside rigorous health, safety, and data privacy protocols.

Key Responsibilities

• Shift Handover Protocol: Execute meticulous, formal shift handover and takeover procedures for both OMNIA and Tolling Back-Office platforms. Ensure current system health, active incidents, ongoing tasks, and pending issues are thoroughly communicated to oncoming teams.
• Continuous Monitoring: Maintain 24/7 real-time oversight of hyperconverged infrastructure (including HCI/VxRail clusters, ESXi hosts, vCenter Server, vMotion, and vSAN), physical servers, Data Domain storage, roadside cabinets, customer service workstations, operational laptops, and peripheral hardware to guarantee maximum uptime.
• Application Verification: Audit and monitor core business platforms (SAP S/4HANA, CRM, Convergence Charging), active databases, file storage, and Roadside Equipment (RSE) components (such as AVDC sensors, VES/VAS enforcement cameras, and gantry controllers).
• Transaction Flow Integrity: Ensure the flawless transmission of tolling data from roadside gantries through back-office processors to the Customer Service Centre (CSC) interface. Coordinate external vendor support on a time-and-material basis when necessary.
• Incident Resolution & Escalation: Diagnose and resolve Tier 1 and Tier 2 infrastructure, software, and network failures. Smoothly escalate high-complexity problems to Tier 3 teams, OEMs, or dedicated specialists using the project’s escalation matrix.
• Change Control & System Updates: Process system modification requests by evaluating potential risks, testing deployments in safe environments, and routing Requests for Change (RFC) through the standard approval cycle (including CAB reviews, UAT, roll-back strategies, and post-change validations). Record all updates in IBM Maximo (EAMS) and CRMS.
• Asset & Log Administration: Maintain accurate, real-time records of all maintenance work, service requests, operational incidents, and performance metrics within IBM Maximo (EAMS) and CRMS tracking tools.
• Performance Reporting: Compile and deliver comprehensive reports regarding system availability, SLA metrics, incident trends, hardware faults, and KPI compliance.
• Safety & Compliance: Observe all safety guidelines, Permit-to-Work (PTW) mandates, Project Facilities Access Permit Procedures, and non-disclosure/confidentiality rules.
• Team Collaboration: Actively participate in daily shift briefings, safety toolbox talks, routine preventative/corrective maintenance schedules, asset condition surveys, and continuous service optimization projects.

Qualifications and Experience

• Professional Experience: 3 to 5 years of practical experience in L1/L2 IT/OT operations. Preference will be given to candidates with a background in Intelligent Transportation Systems (ITS), electronic tolling, or similar high-availability, 24/7 mission-critical environments.
• Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or an equivalent technical field.
• Technical Toolkit: Demonstrated, hands-on familiarity with the VMware ecosystem (vSphere, vCenter, vSAN, ESXi, and VxRail clusters) alongside general workstation troubleshooting.
• Domain Knowledge: Solid understanding of enterprise software architectures (SAP S/4HANA, CRM systems, relational databases), roadside edge devices, and transactional workflows.
• Process Familiarity: Proven capability in managing structured application handovers in live environments. Familiarity with ITIL framework practices (specifically Incident, Change, and Service Level Management).

Skills and Competencies

• Problem-Solving: Strong analytical and diagnostic capabilities to isolate technical faults rapidly.
• Communication: Exceptional written and verbal communication skills with a focus on meticulous technical writing and clear shift summaries.
• Languages: Fluent in English (written and spoken). Proficiency in Arabic is highly advantageous.
• Resilience: Comfortable operating under pressure in a fast-paced, shift-based, high-availability data center environment.
• Standards Driven: Deep commitment to quality assurance, operational security, data confidentiality, and government authority compliance.

Working Conditions

• Schedule: Full-time, rotating 24/7 shift schedules that encompass days, nights, weekends, and Qatar public holidays to preserve round-the-clock coverage.
• Site Security: Employment is contingent upon meeting all security clearances, strict facility access permissions, PTW compliance, and Occupational Health & Safety Management System (OHSMS) guidelines.

Location: Braine-l’Alleud, Belgium (approximately 20 km from Brussels)
Work Model: Full-time, on-site (no remote work)
Start Date: 13 July 2026
Duration: Through 31 December 2026 + possible 1-year extension
Required Language: English
Security Clearance: NATO Secret (mandatory)

Daily Rate: €500/day

Job Description

We are seeking an experienced Senior Engineer for Data-Centric Security to design, implement, and maintain complex enterprise network infrastructures in accordance with CCNP Enterprise-level standards and best practices.

The successful candidate will be responsible for maintaining high network availability, supporting operational activities, resolving incidents, and driving continuous improvement initiatives within a secure government environment.

Key Responsibilities

• Design, implement, and maintain complex enterprise network infrastructures aligned with CCNP-level best practices and standards.
• Manage daily network operations, including capacity planning, software updates, and lifecycle management activities.
• Configure, optimize, and troubleshoot routing and switching technologies, including:
  • BGP
  • OSPF
  • STP
• Monitor network health and performance using Splunk and other monitoring platforms.
• Utilize network monitoring tools to track system availability, performance, and device health.
• Perform incident management, root cause analysis, and major outage resolution.
• Drive operational improvements and support continuous enhancement initiatives.
• Mentor junior engineers and provide technical leadership.
• Lead technical initiatives and infrastructure projects.

Required Technical Skills & Experience

• Minimum CCNP Enterprise certification (or equivalent certification).
• Minimum 7 years of experience in enterprise network engineering.
• Strong expertise in:
  • Routing and Switching
  • BGP
  • OSPF
  • STP
• Hands-on experience with Splunk for:
  • Monitoring
  • Log analysis
  • Troubleshooting
• Experience with enterprise network monitoring tools.
• Proven experience in:
  • Incident management
  • Root cause analysis
  • Major outage resolution
• Experience mentoring engineers and leading technical projects.

Nice-to-Have Skills

• Network automation experience using:
  • Python
  • Ansible

Additional Requirements

• Active NATO Secret clearance is mandatory.
• Ability to work full-time on-site in Braine-l’Alleud.
• Strong communication skills in English.

Project: Retail Tablet Deployment

Duration: 12 Days (Monday – Friday, 09:00 – 17:00)

Pay: £145.00 per day inside IR 35

Location: Reading

Job Purpose: We are seeking an organized and detail-oriented Deployment Technician for a fixed-term 12-day contract. The successful candidate will be responsible for the end-to-end configuration, asset tracking, and shipping preparation of 126 Samsung Active tablets. These devices are being deployed to retail shops nationwide, with exactly one device allocated per shop.

The role requires a high level of accuracy in data entry, ensuring that all device-specific information is meticulously recorded for asset management and logistics tracking.

Key Responsibilities:

• Device Configuration: Unbox, power on, and configure 126 Samsung Active tablets according to specified retail guidelines.
• Asset Management: Accurately apply physical asset tags to each device and link them to the corresponding hardware.
• Data Logging & Spreadsheet Management: Maintain a master deployment spreadsheet, ensuring 100% accuracy in recording:
  • Target Retail Shop Name & Shipping Address
  • Device Serial Number (S/N)
  • Asset Tag Number
  • Courier / Tracking Number
• Quality Assurance: Conduct basic functionality checks on each tablet post-configuration to ensure they are fully operational before shipping.
• Packing & Shipping Preparation: Carefully repackage the configured tablets with their respective chargers and accessories. Label the packages correctly for secure dispatch to individual retail shops (1 device per shop).
• Logistics Coordination: Hand over shipments to the designated courier service.

Salary & Benefits

• Up to £37,000 per year
• Location: West London and surnding area.
• Company vehicle supplied
• Pension scheme
• 25 days annual leave plus bank holidays
• Ongoing manufacturer training and career development opportunities
• Opportunity to work within a friendly and supportive team environment

Photocopier Service Engineer

We are looking for a skilled and enthusiastic Photocopier Service Engineer to become part of expanding and forward-thinking team. This role will involve primarily supporting Sharp multifunction devices, delivering technical support, maintenance, and installations for our customers.

This is an exciting opportunity for a motivated individual with a strong technical background and excellent customer service skills to join a growing business within the office technology sector.

Candidate Requirements

• Located within an area that allows effective coverage of customer network
• Previous experience working with Sharp, Konica Minolta, Lexmark, or Riso equipment would be beneficial, although manufacturer training can be provided where necessary
• Good IT and networking knowledge, including experience with:
  • Installing and setting up print drivers on PCs and server environments
  • Configuring scan-to-email and scan-to-folder features
  • Familiarity with print management software such as PaperCut or MyQ would be an advantage but is not essential
• A positive approach and excellent communication and customer service skills
• Strong planning and organisational abilities with the confidence to manage workload independently
• Ability to work effectively within a team while maintaining a professional approach with customers
• Full UK driving licence with no more than 3 penalty points
• Prepared to complete and maintain an Enhanced DBS check

Main Duties and Responsibilities

• Attend and respond to customer service requests efficiently, ensuring service targets, including a four-hour response objective, are achieved
• Install, set up, and commission new devices at customer premises
• Keep regular communication with the office regarding availability and provide end-of-day updates
• Ensure punctual attendance at the first scheduled customer appointment by 9:00am each day
• Present a professional image and provide a high standard of customer care at all times
• Record and monitor parts usage accurately to support manufacturer warranty procedures
• Provide assistance in the workshop when needed and help maintain a clean, tidy, and secure working environment
• Ensure company vehicle stock levels are maintained with appropriate spare parts and consumables
• Attend training sessions delivered by manufacturers and suppliers as required
• Support the business with any additional tasks relevant to the role when needed
• Maintain an Enhanced DBS check in accordance with company procedures, renewing every three years