Location: Onsite – Tokyo (Olinas Tower), Japan

Note: Remote within Japan is possible, but onsite is highly preferred. Hours: M-F, 9:00 AM – 6:00 PM JST (Flexibility for US-syncs and after-hours changes required)

Language: Strong English (Primary); Communicative Japanese (Secondary)

 CCIE-level (Lead) | 2x CCNP-level (Senior/Staff)

Monthly rate : $14,850 – $22,000 per month

Role Summary

We are looking for high-caliber Network Engineers to join our team in Tokyo as an extension of the MetLife global network organization. You will act as the "boots on the ground" in Japan, bridging the gap between local operations and US-based leadership. The team will consist of one expert-level lead (CCIE) and two senior-level engineers (CCNP) capable of managing complex, large-scale enterprise infrastructure.

Key Responsibilities

• Network Engineering: Design, deploy, and support Layer 2/Layer 3 network architectures using Cisco IOS and NX-OS.

• Security & Firewalls: Lead the management of Palo Alto firewalls, including policy optimization, Panorama management, GlobalProtect, and threat prevention.

• Application Delivery: Configure and troubleshoot Citrix NetScaler (ADC) for high availability, SSL offloading, and traffic steering.

• Global Collaboration: Serve as a technical liaison for the US team, ensuring global initiatives are executed accurately within the Japan region.

• Operational Excellence: Perform deep-dive troubleshooting in large-scale environments and maintain high-quality architectural documentation.

Technical Requirements

• Core Networking: Expert-level proficiency with Cisco IOS and Cisco NX-OS platforms.

• Firewalls: Hands-on experience with Palo Alto (Panorama, GlobalProtect, Log analysis).

• Load Balancing: Solid understanding of Citrix NetScaler (ADC) and traffic management.

• Certifications: * Lead Role: CCIE (Routing & Switching, Enterprise, or Security) is highly preferred.

  • Staff Roles: CCNP level competency with significant enterprise experience.

• Design: Proven ability to create and interpret complex L2/L3 architecture designs.

Nice-to-Have Skills

• Working knowledge of Arista EOS (Enterprise or Data Center deployments).

• Experience in highly regulated environments (Finance/Insurance).

Additional Expectations

• Autonomy: Ability to operate independently in complex technical environments.

• Communication: Exceptional ability to articulate technical concepts to both leadership and global peers in English.

• Reliability: Availability for scheduled after-hours maintenance windows and coordination meetings with the US team.

Location: Douala, Cameroon
Contract Duration: Minimum 12 months
Engagement Type: onsite 

Position Overview:
We are seeking an L1 On-Site Support Technician to provide workstation hardware and software support to end users. The technician will ensure efficient resolution of incidents and service requests while maintaining compliance with service level agreements (SLAs).

Scope of Service:
The service will consist in support for users in the SW/HW environment of the workstation. The microcomputer on-site support technician will carry out, among others, the following activities:

• Level 1 onsite support resolving incidents and requests related to the workplace
• Operating System Support and Standard Software Support
• Client Email Management (local and web)
• Workstation Security (antivirus)
• Virtual Desktop Infrastructure (VDI) support
• Hardware warranty management
• VoIP support and basic networking support
• Compliance with the SLA
• Track tickets in progress until they are resolved
• Continuous feedback to users during ticket management
• Service monitoring
• Mailbox management, call reception, and ticketing tool management
• Escalation to L2 when the incident requires it
• Stock management and equipment platform management
• Physical installation and on-site configuration of equipment/applications
• Making physical changes, installations, and relocation of equipment
• Support actions for other groups ("Remote Hands")

We are seeking  Field Technician to join our Hardware Break/Fix support team specifically covering the South Buckinghamshire region. This role focuses strictly on the diagnostic and physical repair of hardware—primarily HP desktops and laptops. This is a highly mobile position requiring technical expertise and a commitment to field-based service.

Role Overview

• Service Type: Hardware Break/Fix Support (Field-based)
• Rate of Pay: £140-150 per day (Inside IR35)
• Availability: Full-time
• Primary Region: South Buckinghamshire
• Travel: High (50%+ daily travel required)

Essential Job Responsibilities

Your primary mission is to restore hardware functionality at client sites efficiently and professionally.

• Technical Support: Execute troubleshooting, diagnostics, installation, maintenance, and physical repair of HP desktops, laptops, and designated peripheral equipment.
• Mobility & Travel: Navigate extensively across South Buckinghamshire and surrounding areas to meet service level agreements (SLAs).
• Communication: Maintain daily monitoring of phone, voicemail, and email to receive and update service tickets.
• Administration: Provide timely updates to support departments regarding job status, resolution details, and time tracking.
• Asset Management: Follow strict part-handling processes (receiving, returning, and tracking defective/replacement components) and maintain all personal tools and test equipment.
• Escalation: Utilize established support channels and escalation processes when complex technical issues arise.
• Physical Requirements: Ability to lift and carry equipment weighing up to 25 kg.

Mandatory Requirements

To be considered for this role, candidates must meet the following criteria:

• Experience: Minimum of 3 years of hands-on experience diagnosing and repairing enterprise-level desktops and laptops.
• Transportation: Must possess a reliable personal vehicle and a valid driver’s license with a clean driving record.
• Autonomy: Proven ability to work independently in the field with minimal direct supervision.
• Soft Skills: Strong experience in direct customer-facing troubleshooting and professional communication.
• Endurance: Ability to perform extended periods of driving and travel daily.

Working Conditions

Note: This is a Hardware Break/Fix position, not a general Deskside Support role. The focus is on physical component replacement and hardware restoration rather than software deployment or general desk-side assistance.

Location:
Manchester and surrounding area
 

Candidates can be based anywhere from north of Manchester down the M6, through- Cambridgeshire and surrounding area - Milton Keynes/Northampton and surrounding area.

Start Date:
Monday 23rd March – ASAP

Contract Requirement:
3 x Breakfix Field Engineers

Rate:
£150 per day inside

Role Overview:
We are looking for 3 experienced Level 2 Field Technicians to provide hardware break/fix support across the above regions. This is not deskside support. Engineers must be mobile and able to travel across their assigned coverage area using their own vehicle.

Scope of Work:

• Hardware break/fix support for HP desktops and laptops
• Field-based repair work across multiple customer sites
• Diagnosis and repair of desktop and laptop hardware issues
• Replacement of faulty hardware components as required
• Ensure repairs are completed efficiently and to agreed service standards

Skills Required:

• Level 2 technician skill set
• Strong hands-on experience with HP desktop and laptop hardware repairs
• Ability to diagnose and resolve hardware faults independently
• Experience working in a field-based/mobile support role
• Good customer service and communication skills
• Full driving licence and own vehicle required

Services in Scope:

• PC hardware support
• Laptop hardware support
• Peripheral hardware support
• Hardware fault diagnosis and repair

Location:
Milton Keynes and Northampton, including the surrounding areas

Candidates can be based anywhere from north of Manchester down the M6, through- Cambridgeshire and surrounding area - Milton Keynes/Northampton and surrounding area.

Start Date:
Monday 23rd March – ASAP

Contract Requirement:
Break fix Field Engineers

Rate:
£150 per day inside

Role Overview:
We are looking for 3 experienced Level 2 Field Technicians to provide hardware break/fix support across the above regions. This is not deskside support. Engineers must be mobile and able to travel across their assigned coverage area using their own vehicle.

Scope of Work:

• Hardware break/fix support for HP desktops and laptops
• Field-based repair work across multiple customer sites
• Diagnosis and repair of desktop and laptop hardware issues
• Replacement of faulty hardware components as required
• Ensure repairs are completed efficiently and to agreed service standards

Skills Required:

• Level 2 technician skill set
• Strong hands-on experience with HP desktop and laptop hardware repairs
• Ability to diagnose and resolve hardware faults independently
• Experience working in a field-based/mobile support role
• Good customer service and communication skills
• Full driving licence and own vehicle required

Services in Scope:

• PC hardware support
• Laptop hardware support
• Peripheral hardware support
• Hardware fault diagnosis and repair

We are seeking  Field Technician to join our Hardware Break/Fix support team specifically covering the Berkshire. This role focuses strictly on the diagnostic and physical repair of hardware—primarily HP desktops and laptops. This is a highly mobile position requiring technical expertise and a commitment to field-based service.

Role Overview

• Service Type: Hardware Break/Fix Support (Field-based)
• Rate of Pay: £140-£150 per day (Inside IR35)
• Availability: Full-time
• Primary Region: Berkshire
• Travel: High (50%+ daily travel required)

Essential Job Responsibilities

Your primary mission is to restore hardware functionality at client sites efficiently and professionally.

• Technical Support: Execute troubleshooting, diagnostics, installation, maintenance, and physical repair of HP desktops, laptops, and designated peripheral equipment.
• Mobility & Travel: Navigate extensively across South Buckinghamshire and surrounding areas to meet service level agreements (SLAs).
• Communication: Maintain daily monitoring of phone, voicemail, and email to receive and update service tickets.
• Administration: Provide timely updates to support departments regarding job status, resolution details, and time tracking.
• Asset Management: Follow strict part-handling processes (receiving, returning, and tracking defective/replacement components) and maintain all personal tools and test equipment.
• Escalation: Utilize established support channels and escalation processes when complex technical issues arise.
• Physical Requirements: Ability to lift and carry equipment weighing up to 25 kg.

Mandatory Requirements

To be considered for this role, candidates must meet the following criteria:

• Experience: Minimum of 3 years of hands-on experience diagnosing and repairing enterprise-level desktops and laptops.
• Transportation: Must possess a reliable personal vehicle and a valid driver’s license with a clean driving record.
• Autonomy: Proven ability to work independently in the field with minimal direct supervision.
• Soft Skills: Strong experience in direct customer-facing troubleshooting and professional communication.
• Endurance: Ability to perform extended periods of driving and travel daily.

Working Conditions

Note: This is a Hardware Break/Fix position, not a general Deskside Support role. The focus is on physical component replacement and hardware restoration rather than software deployment or general desk-side assistance.

Location: London SE
Skill Level: Level 2 Technician
Start Date: asap
Travel Requirement: Up to 50%+ daily travel                                                                                      Pay : £150.00-165.00
 

Role Overview

We are seeking an experienced Field Service Technician to provide hardware break/fix support for HP and Lenovo laptops and desktops across the LE, CV, and B postal regions. This role is not deskside support and requires hands-on hardware diagnostic and repair experience.

The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment.

Key Responsibilities

• Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware.
• Conduct installation, maintenance, and replacement of hardware components.
• Respond to customer service requests and technical issues promptly.
• Maintain daily communication through phone, email, voicemail, and internal communication tools.
• Ensure all administrative tasks and service updates are completed accurately.
• Follow best practice standards and operational procedures.
• Maintain and manage tools, spare parts, and test equipment.
• Utilize escalation and support processes to resolve complex service issues.
• Travel extensively to customer locations across assigned regions.
• Lift and transport equipment or parts up to 25 kg.

Requirements

• Minimum 3 years of experience diagnosing and repairing desktop and laptop hardware.
• Strong experience with HP and Lenovo hardware break/fix.
• Proven ability to troubleshoot hardware issues and resolve customer concerns.
• Comfortable working independently in a field-based role.
• Ability to travel extensively with extended periods of driving.
• Valid driver’s license and good driving record required.
• Ability to lift and carry equipment up to 25 kg.

Important Note

This role is strictly hardware break/fix field support. Candidates with only deskside support experience (e.g., battery or keyboard replacements only) will not be considered.

Location

• UK Mainland (remote or onsite working; travel to secure customer sites required)

Employment Type

• Full-time (subject to successful security clearance)

Rate

• £350 – £400 per day (dependent on experience and clearance status)

Security Requirement

• Non-Police Personnel Vetting Level 3 (NPPV3) – Essential

Overview

Experienced IT Systems Administrator supporting secure, law enforcement–aligned environments. Strong focus on Windows Server infrastructure, system reliability, security, and compliance within highly regulated settings.

Key Skills

• Windows Server Administration
• Active Directory (Users, Groups, GPOs)
• DNS, DHCP, File & Print Services
• Virtualisation (VMware / Hyper-V)
• System Monitoring & Alert Management
• Incident & Problem Management (ITIL)
• Patch Management & System Hardening
• Troubleshooting (Performance, OS, Authentication)

Core Responsibilities

• Manage and support server infrastructure (physical & virtual)
• Monitor systems, respond to alerts, and resolve incidents
• Maintain patching, updates, and security compliance
• Administer Active Directory and core services
• Support audits, documentation, and ITIL processes
• Work within strict NPPV3 security controls

Requirements

• Strong Windows Server & infrastructure experience
• Experience in secure / regulated environments
• ITIL awareness
• Eligible for NPPV3 clearance (SC preferred)
• Right to work in the UK

Desirable

• Public sector / law enforcement experience
• Managed services (MSP) background
• Experience with monitoring or RMM tools

Security & Eligibility Requirements (Mandatory)

To be considered, candidates must:

• Be eligible for NPPV Level 3 (NPPV3) clearance
• Have the right to work in the UK
• Typically meet UK residency requirements (as defined by vetting authorities)
• Be willing to complete:
  • BPSS screening
  • Police vetting and Security Check (SC)
  • Financial and integrity checks
• Maintain required clearance throughout the contract

Preference will be given to candidates who already hold active NPPV3 or SC clearance.

Desirable Experience

• Previous work within:
  • Police or law enforcement organisations
  • Public sector or government environments
• Background in managed services or large-scale enterprise IT
• Experience with secure monitoring, RMM, or infrastructure management tools

Location: Liverpool

Skill Level: Level 2 Technician
Start Date: asap
Travel Requirement: Up to 50%+ daily travel                                                                                      Pay : £150.00
 

Role Overview

We are seeking an experienced Field Service Technician to provide hardware break/fix support for HP and Lenovo laptops and desktops across the LE, CV, and B postal regions. This role is not deskside support and requires hands-on hardware diagnostic and repair experience.

The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment.

Key Responsibilities

• Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware.
• Conduct installation, maintenance, and replacement of hardware components.
• Respond to customer service requests and technical issues promptly.
• Maintain daily communication through phone, email, voicemail, and internal communication tools.
• Ensure all administrative tasks and service updates are completed accurately.
• Follow best practice standards and operational procedures.
• Maintain and manage tools, spare parts, and test equipment.
• Utilize escalation and support processes to resolve complex service issues.
• Travel extensively to customer locations across assigned regions.
• Lift and transport equipment or parts up to 25 kg.

Requirements

• Minimum 3 years of experience diagnosing and repairing desktop and laptop hardware.
• Strong experience with HP and Lenovo hardware break/fix.
• Proven ability to troubleshoot hardware issues and resolve customer concerns.
• Comfortable working independently in a field-based role.
• Ability to travel extensively with extended periods of driving.
• Valid driver’s license and good driving record required.
• Ability to lift and carry equipment up to 25 kg.

Important Note

This role is strictly hardware break/fix field support. Candidates with only deskside support experience (e.g., battery or keyboard replacements only) will not be considered.

Location: Abu Dhabi, UAE
Contract: Minimum 12 months (valid work permit required)

Daily rate:   $95 - $119

About the Role:
We are seeking an experienced L1 On-Site Support Technician to provide hands-on IT support in the workstation environment. The role involves resolving hardware and software issues, maintaining IT equipment, and ensuring a smooth IT experience for end users.

Key Responsibilities:

• Provide Level 1 onsite support for workplace incidents and requests
• Support Operating Systems, standard software, and client email (local & web)
• Maintain workstation security (antivirus) and Virtual Desktop Infrastructure (VDI)
• Manage hardware warranties, VoIP, and basic networking issues
• Track tickets from creation to resolution and provide continuous user feedback
• Monitor IT services and manage mailbox, call reception, and ticketing tools
• Escalate issues to L2 support when required
• Manage stock, equipment platforms, and physical installation/configuration
• Perform equipment relocation, physical changes, and application setups
• Support other teams through “Remote Hands” activities

Requirements:

• Valid UAE work permit for Abu Dhabi (minimum 12 months)
• Proven experience in L1 support or similar IT role
• Strong knowledge of operating systems, hardware, software, and VDI
• Excellent problem-solving, communication, and user support skills

Role: Bilingual Technical Program Manager
Location: Tokyo, Japan/onsite
Language Requirements: Japanese (Native/Fluent) & English (Business Fluent)

Contract Type: Daily-rate contract
Rate: USD $900  per day

Role Overview

We are looking for a Bilingual Technical Program Manager to act as the main on-site point of contact for a key global client. In this position, you will be responsible for managing the delivery of Insight’s Managed Network Services, ensuring the client’s network infrastructure remains stable, dependable, and high-performing.

You will serve as the connection between the client’s local business teams in Japan and Insight’s global 24/7 Network Operations Center (NOC). A strong knowledge of networking technologies is required to successfully manage services spanning routing, switching, security, and load balancing environments.

Key Responsibilities

1. Service Delivery & Operations Management
• Operational Oversight: Manage the day-to-day operations of the client’s network infrastructure, ensuring continuous 24x7 availability and stability.
• Incident & Event Management: Enable swift responses to network incidents by coordinating between the client and remote engineering teams to address connectivity and hardware issues.
• Scope Management: Ensure that all services delivered remain fully aligned with the defined Managed Network scope, including the management of Routers, Switches, Firewalls, Wireless Access Points, and Load Balancers.
• Vendor & Carrier Liaison: Handle escalations with third-party carriers and technology vendors (e.g., Cisco, Palo Alto, Juniper) to resolve outages or hardware-related failures.

2. Communication & Reporting
• Bilingual Coordination: Translate complex technical network issues and business requirements between Japanese-speaking stakeholders and English-speaking global support teams.
• Performance Reporting: Provide regular reports on capacity planning, health checks, and network performance visibility to leadership.
• ITIL Process Adherence: Ensure all service management processes—including Incident, Problem, Change, and Service Requests—comply with established ITIL frameworks.

3. Lifecycle & Maintenance
• Patch Management: Oversee the scheduling and execution of patching to maintain infrastructure security and keep systems up to date.
• Change Enablement: Manage the change control process for ACLs, firewall rules, and interface configuration changes, ensuring minimal disruption to business operations.

Technical Knowledge Requirements
Although this is a Program Management role, familiarity with the following technologies is required:
• Routing & Switching: Cisco (Catalyst/Nexus), Meraki MS, Extreme, HPE/Aruba
• Security / Firewalls: Cisco Firepower/ASA, Palo Alto (Panorama/Prisma), Fortinet, SonicWall
• Load Balancing: F5, NetScaler
• Wireless: Cisco, Meraki MR, Extreme, Juniper
• Network Applications: Cisco ISE, Aruba ClearPass

Qualifications
 Experience:

• 5+ years in IT Project Management or Service Delivery
•  Experience in Network Operations or Infrastructure Managed Services
   

Education:

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)

Certifications:

• PMP or Prince2 certification preferred
•  ITIL Foundation (v3 or v4) highly desired
•  CCNA or Network+ level knowledge is a strong plus
• Skills:
   Ability to distinguish between in-scope and out-of-scope requests (e.g., cabling, end-user desktop support, SD-WAN architecture)
• Experience collaborating with global teams across multiple time zones

📍 Location: UAE
🕒 Full-Time | 3-Year Contract with 2-Year Extension Option
💰 30,000 AED/month | Tax-Free Salary

We’re looking for a Senior Consultant in Data Governance to support the implementation and ongoing development of data governance practices across the organisation. This is a fantastic opportunity for a mid-level professional to contribute to key governance initiatives while building on their expertise in data quality, stewardship, and compliance frameworks.

What You’ll Do

• Support the rollout and operationalisation of data governance policies and standards

• Collaborate with business units to define data ownership and stewardship roles

• Assist with monitoring data quality metrics and reporting against KPIs

• Help manage metadata and data cataloguing efforts

• Coordinate with IT and compliance teams to ensure governance aligns with internal policies and external regulations

• Promote data literacy and awareness across business teams

What You Bring

• 4–6 years of experience in data governance, data management, or related roles

• Exposure to governance tools (e.g., Collibra, Informatica, Microsoft Purview)

• Understanding of data privacy and compliance standards (GDPR, ISO 27001, etc.)

• Strong communication and stakeholder engagement skills

• A proactive and detail-oriented approach to solving data issues

• Relevant certifications (e.g., CDMP, ISO 27001 awareness) are a plus

What We Offer

• Tax-free monthly salary of AED 30,000

• 3-year renewable contract with a 2-year extension option

• Visa sponsorship, relocation support, and travel insurance

• The chance to work on high-impact data initiatives in a dynamic and supportive environment

Location: LE, CV, B Postal Areas (UK) 
Skill Level: Level 2 Technician
Start Date: 8 March 2026 Pay
Travel Requirement: Up to 50%+ daily travel                         ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​    ​​​​​​​Pay : £150.00

Role Overview

We are seeking an experienced Field Service Technician to provide hardware break/fix support for HP and Lenovo laptops and desktops across the LE, CV, and B postal regions. This role is not deskside support and requires hands-on hardware diagnostic and repair experience.

The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment.

Key Responsibilities

• Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware.
• Conduct installation, maintenance, and replacement of hardware components.
• Respond to customer service requests and technical issues promptly.
• Maintain daily communication through phone, email, voicemail, and internal communication tools.
• Ensure all administrative tasks and service updates are completed accurately.
• Follow best practice standards and operational procedures.
• Maintain and manage tools, spare parts, and test equipment.
• Utilize escalation and support processes to resolve complex service issues.
• Travel extensively to customer locations across assigned regions.
• Lift and transport equipment or parts up to 25 kg.

Requirements

• Minimum 3 years of experience diagnosing and repairing desktop and laptop hardware.
• Strong experience with HP and Lenovo hardware break/fix.
• Proven ability to troubleshoot hardware issues and resolve customer concerns.
• Comfortable working independently in a field-based role.
• Ability to travel extensively with extended periods of driving.
• Valid driver’s license and good driving record required.
• Ability to lift and carry equipment up to 25 kg.

Important Note

This role is strictly hardware break/fix field support. Candidates with only deskside support experience (e.g., battery or keyboard replacements only) will not be considered.

Location: Newcastle (Cobalt Business Park)
Rate: £17 per hour (Inside IR35 – via umbrella)
Contract Length: 6 months, with the opportunity to transition into a permanent role

We are currently recruiting Customer Service Representatives to join a growing team supporting the personal lending division of a major UK high street bank. This is an excellent opportunity to join a well-established organisation where customer experience is at the heart of everything we do.

You will be supporting customers who contact us with enquiries and requests relating to their loan accounts, ensuring every interaction is handled professionally, accurately, and with care.

Working Hours

• Shifts between 8am and 10pm, Monday to Sunday

• Operates on a 6–8 week shift rotation, providing plenty of notice to help you plan

• Includes some evening and weekend shifts, fairly shared across the team

The Role

As a Customer Service Advisor, you will:

• Deliver excellent customer service across a range of loan-related enquiries

• Handle more complex customer requests, collaborating with colleagues across the business where required

• Ensure the right outcome for the customer is achieved, aiming to resolve queries first time

• Maintain accurate and up-to-date customer records in line with GDPR requirements

• Work towards and achieve agreed Key Performance Indicators (KPIs)

If you enjoy helping customers, solving problems, and being part of a supportive team, this role could be a great fit for you.

What We’re Looking For

• A friendly, approachable, and customer-focused attitude

• Ability to work in a fast-paced, process-driven environment

• Strong attention to detail and confidence using computer systems

• A team player who enjoys working collaboratively and contributing ideas for continuous improvement

• A strong sense of responsibility when handling sensitive customer information

• The ability to undergo financial and criminal background checks

What’s on Offer

• Salary up to £23,500 per annum (when permanent), depending on experience

• Competitive benefits package including:

  • Private medical insurance

  • Gym membership discounts

  • Contributory pension scheme

  • 25 days’ annual leave

  • Mental Health First Aider support

  • Plus many additional benefits

Work Environment

This is an office-based role located at Cobalt Business Park, Newcastle, with excellent bus and train links for easy commuting.

If you have the skills and enthusiasm to succeed in this role, apply now to take the next step in your customer service career.

Location: Hybrid – Watford (3 days per week in office)
Type: Full-time
Salary: £60,000 – £80,000 + Commission (OTE £120,000 – £150,000)

About the Role

We are looking for a high-performing New Business ITSM Sales Executive with a strong track record in IT Service Management (ITSM) solution sales.

This is a true hunter role, focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building across Managed Service Providers (MSPs) and enterprise organisations.

You will use your ITSM expertise to understand customer challenges, articulate value, and position our solutions as a trusted extension of their IT operations.

This is a great opportunity to join a fast-growing international organisation and play a key role in expanding our presence across the ITSM landscape.

Key Responsibilities

New Business Development & Lead Generation

• Drive new logo acquisition through outbound prospecting, targeted campaigns, and networking

• Identify and engage decision-makers across IT, Operations, and Service Management

• Qualify, nurture, and convert leads using a consultative, value-led approach

• Leverage CRM and sales tools such as HubSpot, Salesforce, and LinkedIn Sales Navigator

Solution Sales & Deal Management

• Lead discovery sessions to understand customer ITSM challenges and requirements

• Deliver tailored demos, presentations, and proposals aligned to business needs

• Manage complex, multi-stakeholder sales cycles effectively

• Own the full sales lifecycle from prospecting through to close and handover

• Position solutions as strategic partnerships that enhance service delivery and efficiency

Industry Expertise & Collaboration

• Maintain knowledge of ITSM platforms (e.g., ServiceNow, BMC, Freshservice, Jira Service Management)

• Share customer insights to support go-to-market and product strategies

• Collaborate with Marketing, Product, and Partner teams

• Maintain accurate pipeline management and forecasting

What We’re Looking For

Required Experience & Skills

• Proven success in new business (“hunter”) sales within ITSM or IT services environments

• Experience selling ITSM solutions or services

• Strong understanding of managed services and recurring revenue models

• Experience managing complex B2B sales cycles

• Excellent communication, presentation, and consultative selling skills

• Self-motivated, results-driven, and accountable

Desirable

• Knowledge of ITSM frameworks such as ITIL or SIAM

Additional Information

• Headquartered in Finland, with a 1-week onboarding and culture immersion at HQ

• Global offices across London, Finland, USA, and Germany

• Collaborative, growth-focused environment with strong autonomy and support

We are seeking  Field Technician to join our Hardware Break/Fix support team specifically covering the Middlesex M4 Corridor  region. This role focuses strictly on the diagnostic and physical repair of hardware—primarily HP desktops and laptops. This is a highly mobile position requiring technical expertise and a commitment to field-based service.

Role Overview

• Service Type: Hardware Break/Fix Support (Field-based)
• Rate of Pay: £140-£150 per day (Inside IR35)
• Availability: Full-time
• Primary Region: Middlesex M4 Corridor
• Travel: High (50%+ daily travel required)

Essential Job Responsibilities

Your primary mission is to restore hardware functionality at client sites efficiently and professionally.

• Technical Support: Execute troubleshooting, diagnostics, installation, maintenance, and physical repair of HP desktops, laptops, and designated peripheral equipment.
• Mobility & Travel: Navigate extensively across South Buckinghamshire and surrounding areas to meet service level agreements (SLAs).
• Communication: Maintain daily monitoring of phone, voicemail, and email to receive and update service tickets.
• Administration: Provide timely updates to support departments regarding job status, resolution details, and time tracking.
• Asset Management: Follow strict part-handling processes (receiving, returning, and tracking defective/replacement components) and maintain all personal tools and test equipment.
• Escalation: Utilize established support channels and escalation processes when complex technical issues arise.
• Physical Requirements: Ability to lift and carry equipment weighing up to 25 kg.

Mandatory Requirements

To be considered for this role, candidates must meet the following criteria:

• Experience: Minimum of 3 years of hands-on experience diagnosing and repairing enterprise-level desktops and laptops.
• Transportation: Must possess a reliable personal vehicle and a valid driver’s license with a clean driving record.
• Autonomy: Proven ability to work independently in the field with minimal direct supervision.
• Soft Skills: Strong experience in direct customer-facing troubleshooting and professional communication.
• Endurance: Ability to perform extended periods of driving and travel daily.

Working Conditions

Note: This is a Hardware Break/Fix position, not a general Deskside Support role. The focus is on physical component replacement and hardware restoration rather than software deployment or general desk-side assistance.

Job Title: Junior IT Assistant – Entry-Level 

Location: Redmond, WA (On-site)

Industry: Technology (IT Warehouse Operations)

Contract Type: 6-Month Contract (with extensions)

Pay: $2700 - $3000 per month

Schedule: Monday to Friday, Standard Business Hours

🔹 About the Role

We're hiring hands-on, reliable Warehouse Inventory Assistants to support a project at a major tech company’s facility in Redmond. You'll work on-site in a warehouse setting, helping track and audit physical IT equipment like monitors, laptops, and accessories.

This is an ideal role for someone comfortable working on their feet, handling equipment, and completing tasks accurately and on time. No technical skills or prior inventory experience required — just a good attitude and attention to detail.

🔹 Responsibilities

• Scan, count, and track IT equipment in warehouse storage areas
• Match asset tags and serial numbers to internal records
• Flag any missing, damaged, or untagged items
• Move items safely and maintain accurate logs
• Follow supervisor instructions and work efficiently with your team
• Keep work areas clean and organised

🔹 What We’re Looking For

• Able to lift, move, and handle items safely (light to medium weight)
• Comfortable working on your feet for most of the shift
• Dependable and punctual
• Attention to detail — accurate data entry and asset matching
• Basic familiarity with tablets/scanners or Excel is a plus
• Good for anyone studying or a junior 

🔹 Additional Details

• Contract Length: 6 months (with extensions)
• Start Date: ASAP
• Schedule: Monday–Friday, standard business hours (no nights or weekends)
• Location: Redmond, WA (must be able to reliably commute)
• Work Authorisation: Must be eligible to work in the U.S.

🔹 Why Join?

• Easy-to-learn role with clear instructions
• Short-term commitment — perfect for seasonal workers or those between jobs
• Work at a well-known tech brand in a safe, professional warehouse
• Friendly team, reliable hours, and no evening or weekend shifts

• Location: UAE
• Full-Time | 3-Year Contract with 2-Year Extension Option
• 18,000–20,000 AED/month | Tax-Free Salary

We are hiring a Consultant in Data Governance to support the development and implementation of data governance frameworks within IT and cybersecurity environments. This role is ideally suited to someone with experience in regulated industries — preferably aviation — who is ready to take the next step in their data career.

You will work alongside senior consultants and technical teams to help define and operationalise data governance policies, processes, and controls within the cybersecurity and IT domains.

Key Responsibilities

• Assist in implementing data governance policies and procedures across IT and cybersecurity functions
• Support data classification, access control, and metadata management efforts
• Help document and maintain data ownership and stewardship models
• Ensure governance alignment with internal security policies and relevant standards (e.g., ISO 27001, NIST, GDPR)
• Work with business and technical teams to improve data quality and ensure consistency in data usage
• Participate in training and awareness initiatives to promote data governance best practices

What We’re Looking For

• 2–4 years of experience in data governance, data management, or information governance roles
• Exposure to cybersecurity, IT risk, or compliance environments
• Familiarity with data governance tools (e.g., Collibra, Informatica, Microsoft Purview)
• Basic understanding of regulatory and security frameworks (GDPR, ISO 27001, NIST, etc.)
• Airline or aviation industry experience is highly desirable
• Strong attention to detail and good documentation skills
• A collaborative mindset and ability to work with technical and non-technical stakeholders

What’s On Offer

• Tax-free monthly salary of AED 18,000–20,000
• 3-year contract with potential for 2-year extension
• Visa, relocation support, and travel insurance included
• Opportunity to work on strategic IT and cybersecurity data initiatives in a major regional organisation

Location: London City EC

Skill Level: Level 2 Technician
Start Date: asap
Travel Requirement: Up to 50%+ daily travel                                                                                      Pay : £150.00-165.00
 

Role Overview

We are seeking an experienced Field Service Technician to provide hardware break/fix support for HP and Lenovo laptops and desktops across the LE, CV, and B postal regions. This role is not deskside support and requires hands-on hardware diagnostic and repair experience.

The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment.

Key Responsibilities

• Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware.
• Conduct installation, maintenance, and replacement of hardware components.
• Respond to customer service requests and technical issues promptly.
• Maintain daily communication through phone, email, voicemail, and internal communication tools.
• Ensure all administrative tasks and service updates are completed accurately.
• Follow best practice standards and operational procedures.
• Maintain and manage tools, spare parts, and test equipment.
• Utilize escalation and support processes to resolve complex service issues.
• Travel extensively to customer locations across assigned regions.
• Lift and transport equipment or parts up to 25 kg.

Requirements

• Minimum 3 years of experience diagnosing and repairing desktop and laptop hardware.
• Strong experience with HP and Lenovo hardware break/fix.
• Proven ability to troubleshoot hardware issues and resolve customer concerns.
• Comfortable working independently in a field-based role.
• Ability to travel extensively with extended periods of driving.
• Valid driver’s license and good driving record required.
• Ability to lift and carry equipment up to 25 kg.

Important Note

This role is strictly hardware break/fix field support. Candidates with only deskside support experience (e.g., battery or keyboard replacements only) will not be considered.

Location: Aylesbury/Slough

Skill Level: Level 2 Technician
Start Date: asap
Travel Requirement: Up to 50%+ daily travel                                                                                      Pay : £150.00
 

Role Overview

We are seeking an experienced Field Service Technician to provide hardware break/fix support for HP and Lenovo laptops and desktops across the LE, CV, and B postal regions. This role is not deskside support and requires hands-on hardware diagnostic and repair experience.

The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment.

Key Responsibilities

• Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware.
• Conduct installation, maintenance, and replacement of hardware components.
• Respond to customer service requests and technical issues promptly.
• Maintain daily communication through phone, email, voicemail, and internal communication tools.
• Ensure all administrative tasks and service updates are completed accurately.
• Follow best practice standards and operational procedures.
• Maintain and manage tools, spare parts, and test equipment.
• Utilize escalation and support processes to resolve complex service issues.
• Travel extensively to customer locations across assigned regions.
• Lift and transport equipment or parts up to 25 kg.

Requirements

• Minimum 3 years of experience diagnosing and repairing desktop and laptop hardware.
• Strong experience with HP and Lenovo hardware break/fix.
• Proven ability to troubleshoot hardware issues and resolve customer concerns.
• Comfortable working independently in a field-based role.
• Ability to travel extensively with extended periods of driving.
• Valid driver’s license and good driving record required.
• Ability to lift and carry equipment up to 25 kg.

Important Note

This role is strictly hardware break/fix field support. Candidates with only deskside support experience (e.g., battery or keyboard replacements only) will not be considered.

£50,000 - £70,000 
 

Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. You’ll be part of a collaborative consulting community that blends deep service management expertise with strong business insight—helping clients design services that truly work in the real world.

Working across both public and private sector organisations, you’ll play a key role in major transformation initiatives. You’ll help shape how services are designed, structured, governed, and evolved—ensuring they deliver value from concept through to live operation.

This is a service-level architecture role, focused on end-to-end service design and lifecycle thinking—not detailed technical solution design or day-to-day delivery.

What You’ll Be Doing

As a Service Architect, you’ll work closely with clients and stakeholders, often embedded within transformation or service redesign programmes. Your focus will be on designing services that are practical, scalable, and sustainable—especially in complex, multi-supplier environments.

Key responsibilities include:

• Understanding client business goals, operating environments, and drivers for change
• Designing and shaping end-to-end service models (people, process, technology, data, and suppliers)
• Supporting service transformation and Enterprise Service Management initiatives
• Aligning with governance frameworks and helping define effective service-level governance
• Providing assurance across service design, transition, and change to reduce risk
• Collaborating with architects, programme teams, change functions, and suppliers
• Contributing to capability growth and mentoring within the service architecture community

What We’re Looking For

We’re looking for consultants with strong service thinking and experience in complex environments. You don’t need to meet every requirement, but you should demonstrate many of the following:

• Solid understanding of ITIL service management principles, applied pragmatically
• Experience designing or assuring services across the full service lifecycle
• Ability to bring together people, process, technology, data, and suppliers into cohesive services
• Experience in transformation, service redesign, or multi-supplier environments (e.g. SIAM)
• Strong stakeholder engagement and communication skills, including senior leadership interaction
• Ability to provide constructive challenge and assurance
• Awareness of organisational change, adoption, and behavioural factors
• Understanding of how automation and AI-enabled capabilities can enhance service performance

Additional Requirements

• Must hold, or be eligible for, National Security Vetting (SC clearance)

Ready to Apply?

If you’re passionate about designing services that deliver real impact—and want to grow your career in a supportive, high-performing consulting environment—we’d love to hear from you.

We are seeking a skilled Level 2 Technician to provide comprehensive deskside support at our Mossmorran site. This is a fixed-term contract focused on maintaining high-quality end-user computing (EUC) services.

Core Details

• Site Location: Mossmorran
• Contract Duration: Mon, 02 Mar, 2026 – Fri, 29 May, 2026
• Estimated Volume: Engineer to support the site for 2 or 3 months (March 2026-April/May 2026)
• Technician Level: Level 2
• Pay of rate: £150 per day

Services in Scope

The successful candidate will be responsible for:

• Deskside support: PC, laptop, peripherals, software
• Printer Support
• Staging

Scope of Work & Required Skills

We are looking for a professional with a logical and analytical approach who can work independently while maintaining an intense focus on quality.

Technical Skills:

• Good general understanding of IT principles such as Networks, Hardware and Domains
• Working knowledge of leading software packages such as MS Office and Lotus Notes
• Good working knowledge of Windows 10/11 and related software and applications
• Good experience in End User device hardware and software troubleshooting
• Knowledge of mobile devices, in particular Blackberry and iPhones
• Experience with building, configuring, replacing and troubleshooting EUC hardware components
• Good Experience in Data Backup Techniques
• Familiarity with virtual, MDM and VPN environments
• Familiarity with Microsoft SCCM would be advantageous
• Knowledge of ITIL and experience of working within an ITIL environment would, knowledge and experience of working in Service NOW

Professional Attributes:

• Exceptional customer facing skills
• Able to communicate clearly and effectively with end users
• Accurate record keeping
• Good timekeeper
• Productive and Efficient

Compliance & Onboarding Requirements

Engineer have to perform Sterling BGV and proceed with onboarding before accessing the site. Also we will have to procure PPE, if engineer doesn't have it.

Sterling check includes:

• Criminal record check
• Govt. ID check
• Employment Check (last 5 years)
• Educational check
• Global Sanctions Check
• Motor vehicle record check

Location: Reading, Berkshire (Office-based)
Type: Permanent
Salary: £26,000 – £32,000 basic
OTE: +£6,000 per year
Start Date: ASAP

An exciting opportunity has arisen with a growing, global organisation specialising in business innovation and business change. If you have experience in Service Management or IT Services and a passion for new business development, this could be the perfect next step in your sales career.

The Role

As a Business Development Representative (BDR), you’ll play a key role within a successful sales team, generating new sales opportunities and building a strong pipeline of qualified leads. You’ll be responsible for prospecting, following up on opportunities, and passing high-quality leads to the wider sales team for conversion.

This role would suit someone who is motivated, resilient, and thrives on building relationships and exceeding targets.

Key Responsibilities

• Generate new leads through proactive cold calling
• Follow up on marketing campaigns, engaging and developing prospects
• Qualify leads and pass opportunities to sales colleagues for conversion
• Accurately document and track activity within the CRM system (Salesforce)
• Engage confidently with senior decision-makers, including Directors, VPs and C-suite executives
• Identify opportunities for new campaigns to increase lead generation
• Develop a strong understanding of products and services, communicating value clearly to prospects
• Build and nurture long-term relationships with potential customers

Skills & Experience

• Proven experience as a Business Development Representative or similar role
• Comfortable prospecting and cold calling into a global market
• Strong communication, negotiation and business acumen
• Self-motivated with a track record of meeting or exceeding sales targets
• High energy, organised, and resilient mindset
• Background in Service Management or IT Services is desirable
• Fluent English (spoken and written)

Benefits

• 24 days holiday per year (plus bank holidays)
• £6,000 OTE per year on top of basic salary
• Clear career development opportunities within a growing global business
• Supportive team environment where performance is recognised and rewarded

This is a rewarding role where your contribution will make a real impact, offering strong earning potential and long-term career progression.

Location: Hull

Pay: £135 per day

Contract:  start date 20.04. –  finish date 13.05.

start date 11.05. – finish date 19.06.

Role Overview:

The Customer will issue project orders to the Service Provider for the delivery of migration services, including on-site visits to end-user locations. The IT Migration Support Engineer will be responsible for executing device migration activities, ensuring a smooth transition for end users, and maintaining accurate documentation throughout the process.

Key Responsibilities:

• Perform operating system imaging and re-imaging of devices as part of the migration process, ensuring all required configurations and core applications are correctly installed.
• Manage the physical movement of devices, including coordinating handover and takeover with end users.
• Enrol newly migrated devices into the organisation’s network and device management systems (e.g., MDM, Intune).
• Configure devices with appropriate user profiles, security settings, and access controls in line with company policies.
• Support user account setup and management, ensuring all necessary permissions and credentials are provisioned at the point of handover.
• Maintain accurate and detailed records of all migration activities, device configurations, and any issues encountered using approved tracking tools.
• Provide regular progress updates and reports to IT leadership, highlighting migration status, risks, challenges, and resolutions.

Skills & Experience Required:

• Experience with OS deployment, imaging, and re-imaging tools
• Familiarity with device management platforms such as Microsoft Intune or other MDM solutions
• Strong understanding of IT infrastructure, user account management, and security policies
• Excellent organisational and documentation skills
• Ability to communicate effectively with both technical teams and end users
• Experience working in on-site support or migration projects is highly desirable

Working Conditions:

• Role may require travel to various end-user sites
• Hands-on physical handling of IT equipment
• Collaboration with IT teams and stakeholders across multiple locations