Location: Belgium
Experience: 8+ years
Languages: Dutch and English (mandatory)
Salary: €6,700 per month

Role Summary

Responsible for managing and supporting OT infrastructure, enterprise networks, and security services. The role requires strong L3 technical expertise, ownership of operational stability, incident management, change governance, and continuous improvement across industrial and enterprise environments.

Key Responsibilities

• Own end-to-end OT infrastructure and network operations to ensure service reliability.
• Maintain critical industrial environments with minimal operational impact.
• Lead major incidents, troubleshooting, escalations, and service recovery activities.
• Manage controlled changes within production-sensitive environments.
• Work closely with plant teams, engineering, IT, cybersecurity, and external vendors.
• Improve operational visibility through documentation, risk tracking, and process improvements.

Technical Expertise Required

• Strong experience with OT infrastructure supporting industrial environments.
• Hands-on knowledge of:
  • Cisco routers and switches
  • LAN/WAN and datacenter connectivity
  • Windows/Linux OT systems
  • Virtualization platforms
  • Firewalls and security controls
  • VPN and remote connectivity
  • Backup and recovery solutions
  • Site and endpoint infrastructure

Network & Security Responsibilities

• Provide L3 support for enterprise network environments.
• Troubleshoot complex issues involving:
  • Routing and switching
  • VLANs, trunking, STP
  • OSPF/BGP/static routing
  • HSRP/VRRP
  • ACLs
  • Packet loss, latency, and connectivity issues
• Manage Palo Alto firewall operations including:
  • Security policies
  • NAT
  • VPN
  • Traffic analysis
  • Firewall troubleshooting
  • Panorama-managed environments

Incident & Change Management

• Lead P1/P2 incidents and act as escalation point for complex issues.
• Perform root cause analysis and implement corrective actions.
• Support network migrations, upgrades, and service changes.
• Ensure proper validation, rollback planning, and documentation.

Operational Responsibilities

• Manage tickets, escalations, SLA performance, and service priorities.
• Provide technical guidance to L1/L2 teams.
• Coordinate with vendors, carriers, cloud teams, and application teams.
• Support service reviews and operational reporting.

Governance & Improvement

• Maintain:
  • Network diagrams
  • SOPs
  • Firewall documentation
  • Support procedures
  • Implementation guides
• Ensure security and change processes are followed.
• Identify opportunities for optimization, automation, and improved resilience.

Required Skills

• Strong Cisco networking experience.
• Strong Palo Alto firewall expertise.
• Advanced troubleshooting across network and security domains.
• Experience with enterprise, datacenter, branch, and hybrid environments.
• Knowledge of ITIL processes and operational governance.

Soft Skills

• Strong ownership and leadership during incidents.
• Excellent communication and stakeholder management.
• Ability to manage L3 escalations independently.
• Strong analytical and problem-solving skills.

Preferred Skills

• Cloud networking and security exposure.
• Monitoring and log analysis experience.
• Automation/scripting knowledge.
• Vendor management experience.

Expected Outcomes

• Stable network and OT infrastructure operations.
• Faster resolution of critical incidents.
• Improved service resilience and reduced recurring issues.
• Strong documentation and operational governance.
• Increased stakeholder confidence.

Location: Newcastle (Cobalt Business Park)
Rate: £17 per hour (Inside IR35 – via umbrella)
Contract Length: 6 months, with the opportunity to transition into a permanent role

We are currently recruiting Customer Service Representatives to join a growing team supporting the personal lending division of a major UK high street bank. This is an excellent opportunity to join a well-established organisation where customer experience is at the heart of everything we do.

You will be supporting customers who contact us with enquiries and requests relating to their loan accounts, ensuring every interaction is handled professionally, accurately, and with care.

Working Hours

• Shifts between 8am and 10pm, Monday to Sunday

• Operates on a 6–8 week shift rotation, providing plenty of notice to help you plan

• Includes some evening and weekend shifts, fairly shared across the team

The Role

As a Customer Service Advisor, you will:

• Deliver excellent customer service across a range of loan-related enquiries

• Handle more complex customer requests, collaborating with colleagues across the business where required

• Ensure the right outcome for the customer is achieved, aiming to resolve queries first time

• Maintain accurate and up-to-date customer records in line with GDPR requirements

• Work towards and achieve agreed Key Performance Indicators (KPIs)

If you enjoy helping customers, solving problems, and being part of a supportive team, this role could be a great fit for you.

What We’re Looking For

• A friendly, approachable, and customer-focused attitude

• Ability to work in a fast-paced, process-driven environment

• Strong attention to detail and confidence using computer systems

• A team player who enjoys working collaboratively and contributing ideas for continuous improvement

• A strong sense of responsibility when handling sensitive customer information

• The ability to undergo financial and criminal background checks

What’s on Offer

• Salary up to £23,500 per annum (when permanent), depending on experience

• Competitive benefits package including:

  • Private medical insurance

  • Gym membership discounts

  • Contributory pension scheme

  • 25 days’ annual leave

  • Mental Health First Aider support

  • Plus many additional benefits

Work Environment

This is an office-based role located at Cobalt Business Park, Newcastle, with excellent bus and train links for easy commuting.

If you have the skills and enthusiasm to succeed in this role, apply now to take the next step in your customer service career.

Up to £42,000 DOE | Fixed-Term Contract

Brixworth – F1

Are you an experienced 3rd Line IT Support Engineer looking for a role that combines cutting-edge technology with the fast-paced world of motorsport?

We're looking for a technically strong and customer-focused IT professional to join a specialist Trackside IT team, providing mission-critical support to race operations and testing environments. This is a unique opportunity to work with advanced technologies, support high-profile stakeholders, and play a key role in ensuring IT services perform flawlessly in demanding, time-sensitive environments.

The Role

As a Trackside Support Engineer, you'll provide expert operational support across a diverse technology estate while acting as a senior technical escalation point for complex incidents and projects.

Working within a small, highly skilled team, you'll deliver exceptional support both on-site and remotely, ensuring business-critical systems remain available throughout testing and race events. You'll also contribute to continual service improvement, technical projects and mentoring colleagues where required.

This role includes participation in an out-of-hours support rota, including 24/7 remote support during Formula 1 and Formula E race seasons.

Key Responsibilities

• Provide expert 3rd Line technical support across Trackside and Test Operations environments.
• Own incidents, requests and escalations through to successful resolution.
• Deliver technical solutions throughout the ITIL service lifecycle.
• Act as a technical SME, supporting colleagues and key business stakeholders.
• Identify opportunities to improve IT services, processes, reliability, security and performance.
• Ensure all work adheres to IT governance, security standards and best practice.
• Build strong relationships with internal teams and third-party suppliers.
• Support operational and project-based activities while meeting demanding SLAs and deadlines.
• Champion service improvements and continual innovation.

Technical Skills & Experience

We're looking for an experienced IT Support Engineer with strong 3rd Line troubleshooting skills and experience across the following technologies:

• Windows 10 & Windows 11
• Mobile Operating Systems (iOS & Android)
• Microsoft Azure Stack
• Microsoft 365
• Multi-vendor hardware build, deployment and break/fix
• Active Directory
• Group Policy Management
• Change Management
• Jira ITSM (or equivalent ITSM platform)
• Networking including TCP/IP, DNS, DHCP, WAN, LAN and VLAN
• Cloud and physical storage technologies
• Performance monitoring, availability monitoring and restoration
• 2–3+ years' experience in a senior IT Support / 3rd Line Support role or equivalent

Qualifications

Essential

• ITIL Foundation (v3 or v4)
• CCNA certification or equivalent networking knowledge
• Degree or equivalent commercial experience

Desirable

• Microsoft Certifications
• CCNA Certification
• Previous Formula 1 Trackside experience (or similar high-performance environment)
• A genuine passion for Formula 1 and Formula E

About You

You'll be:

• Adaptable and able to thrive under pressure
• Resilient and capable of making quick decisions in fast-paced environments
• Customer-focused with excellent communication skills
• Detail-oriented with a commitment to quality
• Approachable and collaborative
• Skilled at analysing technical issues and identifying effective solutions
• Passionate about technology and motorsport

What's on Offer?

• Salary up to £42,000 DOE
• Opportunity to support world-class motorsport operations
• Exposure to cutting-edge technologies
• A varied role combining operational support and technical projects
• Work within a highly skilled, collaborative IT team
• Excellent opportunity to develop specialist Trackside IT expertise

• Monday to Friday: 7am – 7pm – Shift Rotation based on a 7.5 hr working day

Overview:

We’re urgently looking for Level 1 Tech Bar Engineers to join a busy on-site support team based at Gatwick Airport. This is an excellent opportunity for someone with strong first-line technical support experience and a customer-focused approach, looking to work in a fast-paced, high-visibility environment.

Key Responsibilities:

• Provide front-line IT support at the on-site Tech Bar
• Troubleshoot and resolve hardware and software issues
• Support end users face-to-face in a professional and efficient manner
• Escalate issues when necessary in line with support procedures
• Maintain a tidy and well-managed tech bar space
• Participate in weekend rota cover with agreed time off in the week

Requirements:

• Proven experience in a 1st line / Level 1 IT support role
• Excellent communication and customer service skills
• Ability to work both independently and as part of a team
• Full, clean UK driving licence (essential for airside driving certification)
• Clear and uninterrupted 5-year work history in the UK (essential for airside pass)
• Willingness to undergo airside badging and airside driving certification (costs covered)

Additional Information:

• Airside driving certification and badging are mandatory for this role
• Candidates must be available for immediate start

Location: Newcastle (Cobalt Business Park)
Rate: £21 -per hour (Inside IR35 – via umbrella)
Contract Length: 3–6 months, with the opportunity to transition into a permanent role

We are currently recruiting a Customer Service Supervisor to join a growing team supporting the personal lending division of a major UK high street bank. This is an excellent opportunity to join a well-established organisation where customer experience is at the heart of everything we do.

You will be supporting customers who contact us with enquiries and requests relating to their loan accounts, ensuring every interaction is handled professionally, accurately, and with care. Supervising a TEAM of 6 Customer Service representatives.

Working Hours

• Shifts between 8am and 10pm, Monday to Sunday
• Operates on a 6–8 week shift rotation, providing plenty of notice to help you plan
• Includes some evening and weekend shifts, fairly shared across the team

Responsibilities of the Customer Service Team Supervisor

• Manage the day-to-day performance and development of a team of approximately ten colleagues, providing clear direction, support, and leadership.
• Lead, motivate, and encourage colleagues through open and honest communication, creating a positive and engaged team environment.
• Monitor and review individual and team performance against business objectives, identifying trends and areas for improvement.
• Coach and develop colleagues through regular feedback and performance conversations, proactively addressing performance or conduct issues in line with training, competency, and performance frameworks.
• Maintain a visible presence on the operational floor, providing timely and accessible support to colleagues handling customer enquiries.
• Take ownership of complex or escalated customer interactions requiring senior involvement, ensuring effective resolution and positive customer outcomes.
• Provide constructive feedback and coaching following complex or escalated calls to support colleague learning and capability development.
• Support service delivery by handling customer calls where required, leading by example and consistently demonstrating high standards of customer service.
• Monitor and manage adherence to schedules and shift patterns to ensure operational efficiency and achievement of service level targets.
• Manage attendance in line with absence management policies to minimise operational disruption.
• Build and maintain strong working relationships across teams and departments to support collaboration and shared objectives.
• Communicate business expectations, updates, and change effectively using a range of communication channels, including team huddles, stand-ups, buzz sessions, and team meetings.
• Encourage an open feedback culture where colleague input is actively sought, listened to, and acted upon to drive continuous improvement.

What We’re Looking For

• Experience in a people management role. Ideally in a call centre environment.
• A friendly, approachable, and customer-focused attitude
• Ability to work in a fast-paced, process-driven environment
• Strong attention to detail and confidence using computer systems, good knowledge of MS office, including excel and PowerPoint for reporting and presentations.
• A team player who enjoys working collaboratively and contributing ideas for continuous improvement
• A strong sense of responsibility when handling sensitive customer information
• The ability to undergo financial and criminal background checks

Work Environment

This is an office-based role located at Cobalt Business Park, Newcastle, with excellent bus and train links for easy commuting.

If you have the skills and enthusiasm to succeed in this role, apply now to take the next step in your career.

Location: Watford (Hybrid)
Salary: £60,000–£80,000 base + Double OTE in Year 1

Role Overview

We are looking for an ambitious and consultative Account Executive’s to drive new business growth by acquiring Managed Service Providers (MSPs) and enterprise customers. This is an opportunity to sell a high-value managed integration service that helps organisations simplify complex integrations and accelerate digital transformation.

This role goes beyond traditional software sales. You'll build trusted relationships, identify business challenges, and position managed integration services as a strategic outsourcing solution. You'll own the full sales cycle while contributing directly to the company's growth strategy.

Key Responsibilities

Strategic Sales & Pipeline Development

• Execute a focused, data-driven sales strategy to acquire new enterprise and mid-market customers.
• Identify target accounts, understand their integration and outsourcing needs, and articulate the value of a managed integration service.
• Generate your own pipeline through outbound prospecting, inbound enquiries, networking, email, events and social selling.
• Work closely with Marketing to qualify leads and develop strategic account plans.

Customer Engagement & Deal Management

• Lead solution-focused presentations, demonstrations and workshops aligned to each prospect's business challenges.
• Position the managed integration service as a strategic business solution rather than simply a software product.
• Navigate multiple stakeholders and complex buying committees using a consultative, value-based sales approach.
• Manage the entire sales process from qualification through to negotiation, close and successful handover to delivery teams.

Market Intelligence & Cross-Functional Collaboration

• Stay informed on industry trends, competitor activity, and developments within SaaS, managed services and IT service management.
• Share market feedback with Product, Marketing and Leadership teams.
• Collaborate closely with Marketing, Product, Partner and Delivery teams to ensure successful customer outcomes.
• Maintain an accurate sales pipeline using CRM systems and established sales methodologies.

What We're Looking For

Essential

• Proven experience selling managed services, outsourcing solutions or service-based SaaS offerings.
• Strong understanding of managed services business models and recurring revenue.
• Experience managing complex B2B sales cycles involving multiple stakeholders.
• Familiarity with CRM platforms such as Salesforce or HubSpot, LinkedIn Sales Navigator and modern sales enablement tools.
• A proactive, customer-focused and consultative approach to sales.
• Strong communication, negotiation and relationship-building skills.
• Self-motivated with a strong sense of ownership and accountability.

Industry Experience

We welcome experienced Account Executives who have built successful careers selling into a specific industry vertical. This role is ideal for individuals with 10+ years of experience developing relationships and winning new business within one or more of the following sectors:

• Retail
• Manufacturing
• Financial Services
• Healthcare & Pharmaceuticals
• Managed Service Providers (MSPs) and IT Service Providers

If you have an established network, understand the commercial drivers within your chosen sector, and enjoy consultative, solution-led selling, we'd love to hear from you.

Desirable

• Knowledge of IT Service Management (ITSM), SIAM or related service delivery frameworks.

This addition broadens the candidate pool beyond integration specialists and targets experienced, well-networked sales professionals with deep expertise in high-value vertical markets.

Top of Form

Bottom of Form

What We Offer

• Competitive base salary of £60,000–£80,000.
• Double OTE in Year 1, offering exceptional earning potential.
• Hybrid working from our Watford office.
• Clear career progression into Senior Account Executive or Strategic Account Manager roles.
• The opportunity to sell a genuinely differentiated managed integration service within a growing technology business.

Location: Stenungsund, Sweden
Job Type: Contract
Salary: €6,700 per month
Experience: 7+ years
Languages: Swedish & English (mandatory)

Role Overview

We are looking for an experienced Operations Manager to lead OT infrastructure operations while providing L3 support for enterprise network security, with a primary focus on Palo Alto firewalls. The role is responsible for ensuring secure, stable, and reliable industrial IT environments, managing critical incidents, driving operational governance, and maintaining service continuity.

Key Responsibilities

OT Infrastructure Operations

• Own OT infrastructure operations and ensure service stability.
• Maintain critical industrial infrastructure with minimal downtime.
• Coordinate incidents, changes, and operational activities across plant operations, engineering, IT, cybersecurity, and vendors.
• Monitor operational risks, aging infrastructure, and service performance.
• Maintain documentation, operational standards, and continuous service improvements.

Network Security Operations

• Provide L3 support for Palo Alto firewalls across datacenter, branch, and hybrid environments.
• Troubleshoot security policies, NAT, routing, VPNs, traffic flow, application identification, URL filtering, and threat prevention.
• Manage Palo Alto features including Panorama, GlobalProtect, IPSec VPN, App-ID, User-ID, WildFire, Security Policies, and NAT.
• Review firewall logs, optimize policies, perform rule recertification, and support firewall migrations and deployments.

Incident & Change Management

• Act as the escalation point for P1/P2 security incidents.
• Lead technical troubleshooting and coordinate with network, server, cloud, application, and security teams.
• Perform root cause analysis and implement preventive improvements.
• Execute infrastructure changes with risk assessment, testing, rollback planning, and post-change validation.

Operations & Governance

• Manage daily security operations while ensuring SLA compliance.
• Coordinate with stakeholders, project teams, and vendors.
• Prepare operational reports, risk updates, and service improvement plans.
• Maintain SOPs, runbooks, topology documentation, and troubleshooting guides.
• Support audits, compliance, vulnerability remediation, and firewall governance.

Required Skills

• Strong hands-on experience with Palo Alto Networks firewalls and Panorama.
• Solid knowledge of TCP/IP, routing, switching, NAT, VPN, SSL/IPSec, firewall policies, and packet analysis.
• Experience with firewall policy management, security operations, and hybrid infrastructure environments.
• Good understanding of OT infrastructure, Windows/Linux systems, virtualization, networking, backup/recovery, remote connectivity, and production-critical environments.
• Strong incident management, troubleshooting, stakeholder communication, documentation, and problem-solving skills.

Preferred Qualifications

• Azure/AWS cloud security experience.
• SIEM and security monitoring integration.
• Knowledge of other firewall platforms.
• ITIL knowledge.
• Automation or scripting experience.

Key Deliverables

• Stable and secure Palo Alto firewall operations.
• Timely resolution of critical security incidents.
• Accurate implementation of firewall, NAT, and VPN changes.
• Reduced recurring security and network issues.
• Improved operational governance, documentation, and risk visibility.
• Strong collaboration across infrastructure, security, and operations teams.